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DC Department of Human Resources · 5 days ago

CUSTOMER SERVICES REP

Washington, DC

Full-time

Onsite

Entry Level

1+ years exp

The DC Department of Human Resources is seeking a Customer Services Representative for its Customer Services Division. The role involves handling service requests, providing information management, and ensuring effective communication with both internal and external customers.

AdviceB2BEducationEmploymentHuman ResourcesManagement Consulting

No H1B

U.S. Citizen Only

Responsibilities

Incumbent answers, screens, and processes requests for information, general services, and problem-resolution activities from the general public, employees within the Administration, Department, and general government through direct telephone contact, an automated customer service tracking system, a radio communication system, face-to- face contact or written communication

Under general supervision, incumbent performs dispatching duties using the WALES and CAD computer systems to dispatch cranes for towing requests

Monitors Officer Command to gain information on tows completed by DPW tow trucks

As required, directs and deploys parking enforcement vehicles and, on occasion, DPW and DDOT vehicles based on requests for services

Ensures that action is taken on service requests received by telephone, mail, in person, and through the Salesforce system, by providing clear, accurate, and timely information

Ensures that telephone, mail, and in-person customer service requests are quickly entered into the Salesforce system for tracking purposes

Qualification

Customer serviceDispatching servicesSalesforceWALES systemCAD system

Required

Applicants must have Specialized Experience

Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled

To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression