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City of Colorado Springs · 6 days ago

HR Technician I/II - Employee Services Section

Colorado Springs, CO

Full-time

Hybrid

Entry, Mid Level

1+ years exp

The City of Colorado Springs is seeking an HR Technician I/II to join their Human Resources team at the Colorado Springs Police Department. This entry-level position involves providing day-to-day support in payroll operations and Tier I HR services, serving as the first point of contact for employee inquiries and ensuring a positive employee experience.

GovernmentPublic SafetyTransportation

No H1B

Responsibilities

Assist with end-to-end payroll preparation: query and verify time sheets, leave requests, overtime/shift differentials, and supplemental pay

Identify and resolve routine payroll discrepancies; escalate complex issues as appropriate; liaison with City Payroll regarding employee time and payroll inquiries/reconciliation

Serve as the initial point of contact for employee inquiries related to benefits, pay, time off, policies, onboarding, and general HR processes

Provide clear, consistent responses using approved knowledge articles; route/escalate Tier II/III matters to the appropriate HR team member

Monitor, triage, and resolve incoming HR tickets; document actions taken, resolutions, and follow-up

Monitor and respond to the CSPD HR email inbox and main phone line; creating support tickets as necessary

Provide first-line, high quality customer service to both internal and external customers via phone, email, and walk-ins. This includes answering the HR employee assistance phone line and email box

Welcome employees on their first day and complete new hire paperwork

Process various employee data items including employee name changes, outside employment memos, and college transcripts/degrees, and VA On-the-Job training certifications and Personnel Action Forms

Respond to records requests from internal and external customers including federal, state, and local law enforcement agencies regarding prior and current employees

Gather and provide documents for CORA and CCJRA requests

Track and maintain legal holds

Provide support for promotion ceremonies including drafting promotional write-ups with career highlights for promoted employees

Coordinate the Officer of the Month Awards Program and luncheons, distribute Service Awards, and coordinate other special awards by outside agencies

Maintain personnel files

Qualification

Payroll preparationHRIS softwareCustomer serviceMicrosoft OfficeData entryOrganizational skillsCommunication skillsConfidentialityAttention to detailFlexibility

Required

Equivalent to the completion of the twelfth grade (high school diploma or GED)

At the Tech I level: One year of full-time, professional experience in a related field

At the Tech II level: Three years of full-time, professional experience in a related field

Ability to prioritize and meet deadlines in fast-paced environment

Experience with Microsoft Word, Outlook and Excel

Proficiency in data entry

Strong organizational skills

Knowledge of modern office procedures, methods, and equipment including computers and supporting software

Ability to communicate clearly and concisely, orally and in writing

Ability to establish and maintain effective working relationships

Ability to maintain strict confidentiality

Ability to work independently

Ability to provide excellent customer service to all customers

Preferred

Excellent communication, organization, and problem-solving skills

Experience involving extensive interaction with people, Microsoft Office, and HRIS software

Knowledge of PeopleSoft and NeoGov

Strong attention to detail and data integrity

Ability to adapt to changing priorities and be extremely flexible

Ability to handle confidential information with discretion

Benefits

Flexible and hybrid work schedules after an initial training period

Additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.