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WTW · 10 hours ago

User Experience Lead

Atlanta, GA

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

WTW is seeking a strategic and creative User Experience Lead to drive the development of user-centered digital experiences that reflect and elevate their global brand. This role is responsible for shaping the UX vision and its design execution across various digital platforms, and will lead a small agile team to ensure cohesive and consistent user journeys. The User Experience Lead will also integrate AI-driven tools to improve efficiency and support intelligent automation.

ConsultingInformation TechnologyInsuranceMedicalService Industry

Hiring Manager

Carlo Angelo Hipolito

Responsibilities

Define and lead the UX and UI strategy across WTW’s digital ecosystem, integrating brand identity, accessibility, front-end libraries, and user needs and journeys

Lead and actively contribute to the design and delivery of intuitive, engaging, and accessible digital experiences, combining strategic oversight with hands-on involvement in developing design concepts, user flows, and system architecture

Lead a small, agile team—including a front-end developer and a UX/UI designer—fostering collaboration, innovation, and high-quality execution

Collaborate closely with brand, creative, business marketing, and technology teams—as well as external agencies and third-party partners—to ensure cohesive and consistent user journeys across all touchpoints

Lead UX research initiatives to uncover insights and inform design decisions

Establish and maintain UX standards, design systems, and best practices to support scalability and consistency

Monitor performance metrics and user feedback to continuously optimize digital experiences

Integrate AI-driven tools and technologies into UX workflows to improve efficiency, enable predictive user experiences, and support intelligent automation—applying emerging capabilities to inform strategic decisions and drive innovation

Qualification

UX/UI designInclusive designDesign systemsAI integrationFront-end frameworksUX researchAgile environmentsStakeholder engagementCommunication skillsTeam management

Required

10+ years of experience in UX/UI design and strategy, with at least 5 years in a leadership role

Strong background in branding and user-centered design, with a focus on inclusive and accessible design

Proven success in leading UX initiatives for complex digital products or platforms

Experience integrating AI-driven tools and technologies into design workflows, including applying artificial intelligence for predictive user experiences and intelligent automation

Experience managing cross-functional teams, including design and development roles

Understanding of and experience with managing front-end code frameworks like React, Next JS

Experience with design tokens and design system syntax

Exceptional communication and stakeholder engagement skills

Proficiency in UX research, user interface design, interaction design, inclusive design (including meeting or exceeding WCAG standards), and design systems

Experience working in agile environments and cross-functional teams

Bachelor's or master's degree in Design, Human-Computer Interaction (HCI), Psychology, or equivalent practical experience in design or a related field

Benefits

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)

Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.