LanceSoft, Inc. · 1 month ago
Workstation Support Technician
Kansas City, MO
Full-time, Contract
Onsite
Entry Level
$24/hr - $27.53/hr
1+ years expLanceSoft, Inc. is seeking a Workstation Support Technician to maintain the smooth operation of computer workstations and related technology. This role involves providing technical assistance to end users, diagnosing and resolving hardware and software issues, and supporting various devices and systems to ensure efficient IT operations.
Information Technology
Responsibilities
Provide timely and effective technical support to end users via in-person, phone, email, chat, and ticketing systems
Diagnose and troubleshoot workstation, software, printer, and networking issues, including support for remote and hybrid work setups using company-provided hardware
Install, configure, and maintain operating systems, Microsoft Office 365, and other business-critical applications
Assist with new workstation setup, including user accounts, email configuration, and required applications
Support and maintain multifunction printers, smartphones, tablets, audio-visual systems, ruggedized laptops, virus kiosks, and other specialized equipment
Perform workstation setups, relocations, upgrades, and hardware maintenance
Assist with account management tasks such as password resets, access permissions, and user provisioning
Troubleshoot network connectivity issues and escalate unresolved problems to Tier III support as needed
Maintain accurate documentation of support activities, troubleshooting steps, and resolutions within the ticketing system
Track and manage hardware inventory, ensuring devices are properly logged and accounted for throughout their lifecycle
Educate end users on basic troubleshooting techniques and IT best practices to reduce recurring issues
Ensure compliance with IT policies, procedures, and security standards
Contribute to the development and maintenance of technical documentation, user guides, and standard operating procedures
Stay informed on industry trends, emerging technologies, and advancements in workstation support
Prioritize support requests based on urgency and business impact to minimize operational disruptions
Perform other duties as assigned to support team or organizational need
Qualification
Required
High school diploma or equivalent required
1–2 years of recent experience in desktop support, networking, or a similar technical support role
Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows 10/11 environment
Strong knowledge of Microsoft Office, Office 365, and productivity applications
Familiarity with DNS, Active Directory (functions and operations), and VPNs
Effective verbal and written communication skills, with the ability to explain technical concepts to non-technical users
Strong problem-solving skills and ability to think critically under pressure
Ability to manage multiple tasks and adapt to changing priorities in a fast-paced environment
Demonstrated ability to work independently and collaboratively within a team
Customer-focused mindset with prior face-to-face and phone-based support experience
Valid state-issued driver's license required; must be able to operate an Client vehicle if travel is necessary
Eagerness to learn and grow professionally within the technology field
Self-motivated and proactive approach to tasks and problem-solving
Driven to deliver high-quality support and continuously improve technical capabilities
Ability to build rapport and maintain positive relationships with end users and team members
Clear and empathetic communication, especially when guiding users through technical issues
Flexibility and openness to feedback, with a willingness to adapt and evolve
Professional demeanor and reliability in both independent and team settings
Patience and approachability when working with users of varying technical skill levels
Ability to break down complex concepts into understandable terms for non-technical audiences
Positive attitude and collaborative spirit that contributes to a supportive team environment
Ability to lift, carry, push, and pull computer equipment and peripherals weighing up to 70 pounds
Comfortable performing tasks that involve bending, kneeling, reaching, and working in tight or awkward spaces
May require balancing and other physical movements to access equipment or perform installations
Primarily office-based with regular on-site visits to various departments and locations
Position is mostly on-site, with limited remote work permitted based on operational needs
Extensive travel within the Evergy service area is required; a company vehicle will be provided
May require occasional after-hours or weekend support for critical issues or scheduled maintenance
Work may involve exposure to varying environmental conditions depending on site location
Preferred
associate or bachelor's degree in Information Technology or a related field
Experience with SCCM, Citrix, VDI, and laptop/PC hardware maintenance
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician are a plus
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase