Thomson Reuters · 1 day ago
Customer Success Manager, HVA - Audit
Frisco, TX
Full-time
Hybrid
Entry, Mid Level
$93K/yr - $173K/yr
2+ years expThomson Reuters is a global provider of trusted content and technology, and they are seeking a Customer Success Manager to own the post-sale relationship for a portfolio of customers. The role involves driving product adoption, monitoring customer health, and collaborating with internal teams to enhance customer experience and mitigate churn risks.
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Responsibilities
Manage post-sale relationships for a portfolio of accounts
Drive product adoption, usage, and customer satisfaction
Monitor customer health and address risks before they escalate
Collaborate with Account Specialists on renewals and upsell opportunities
Conduct regular check-ins and business reviews to align on goals and outcomes
Leverage data and insights to prioritize outreach and inform engagement strategies
Maintain CRM and Customer Success tools for visibility and accountability
Contribute to process improvements and internal initiatives that enhance the CS function
Qualification
Required
Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience)
2-4 years of public accounting (audit/assurance) experience
Previous Customer Success experience, or similar role within a SaaS company
Strong relationship-building and communication skills
Customer-centric mindset with a focus on delivering value
Ability to manage a portfolio of accounts with varying needs
Proficiency in CRM and Customer Success platforms
Organized, proactive, and comfortable working cross-functionally
Benefits
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Tuition Reimbursement
Access to Employee Stock Purchase Plan
Company
Thomson Reuters
Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.
10001+ employees
H1B Sponsorship
Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-11-20IPO
Leadership Team
Steve Hasker
President and CEO
Michael Eastwood
Chief Financial Officer
Recent News
International Accounting Bulletin
2026-01-19
Beyond Bylines
2026-01-11
Company data provided by crunchbase