Functional Beverage - pHaze International ยท 2 days ago
Customer Service Specialist
United States
Full-time
Remote
New Grad, Entry Level
$19/hr - $25/hrPHAZE INTERNATIONAL LLC is a dynamic and innovative company revolutionizing the industry. As a Customer Service Specialist, you will play a pivotal role in ensuring our clients receive exceptional service and support, addressing inquiries, resolving issues, and enhancing services.
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Provide product information, troubleshoot issues, and offer solutions to customer concerns
Process orders, returns, and exchanges accurately and efficiently
Maintain detailed records of customer interactions and transactions
Escalate complex issues to the appropriate departments
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Follow communication procedures, guidelines, and policies
Stay up-to-date on product knowledge and company policies
Assist with other tasks as assigned
Qualification
Required
High school diploma or equivalent
Proven customer support experience or experience as a client service representative
Excellent communication and interpersonal skills
Ability to remain patient and professional when dealing with difficult customers
Strong problem-solving skills and the ability to think critically
Proficiency in using CRM systems and other customer service tools
Ability to work independently and manage time effectively in a remote environment
Comfortable with technology and able to learn new software quickly
Ability to type at least 40 WPM
Company
Functional Beverage - pHaze International
pHaze products are the natural alternative that provides a smooth, sustained energy boost without the harmful side effects.
Founded in 2023
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase