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EVS Broadcast Equipment · 4 days ago

Customer Success Manager

Fairfield, NJ

Full-time

Hybrid

Entry, Mid Level

1+ years exp

EVS Broadcast Equipment is seeking a Customer Success Manager to support their Account Teams in delivering exceptional service to high-value clients. The role focuses on customer engagement, issue resolution, and operational coordination to strengthen client relationships and support retention and growth.

Video

H1B Sponsor Likely

Responsibilities

Serve as a trusted contact for operational or product-related inquiries from key accounts

Assist customers with troubleshooting, onboarding tasks, product navigation, or usage questions

Deliver timely responses and follow-ups to ensure a positive customer experience

Monitor customer satisfaction and escalate concerns to the 'Sales In Charge' when needed

Support SIC by preparing customer reports, usage data, and account insights

Maintain accurate and up-to-date customer information in the CRM and Customer Success platforms

Assist with planning and preparing materials for customer review meetings, QBRs, and training sessions

Track customer product usage and identify gaps in adoption or risks of disengagement

Recognize upsell, cross-sell, or renewal opportunities and relay them to the SIC

Help execute customer success plans designed to strengthen customer outcomes and long-term value

Coordinate with internal teams (CXT, M&S, Finance) to resolve customer issues quickly and effectively

Gather and relay customer feedback to help improve products, services, and processes

Identify recurring customer needs or challenges and recommend improvements to workflows or documentation

Contribute to knowledge base content, training materials, or customer education resources

Qualification

Customer Success ManagementCRM tools proficiencyOrganizational skillsVerbal communicationWritten communicationMulti-tasking abilityCustomer service experienceSales support experienceTraining material preparationAttention to detail

Required

Bachelor's degree or equivalent experience in Business, Sales, Marketing, or a related field

1–3+ years of customer service, or customer success roles

Strong organizational skills and attention to detail

Excellent verbal and written communication abilities

Proficiency with CRM tools and MS Office

Ability to manage multiple tasks and prioritize in a fast-paced environment

Preferred

Preferably experience supporting key accounts or strategic sales teams

Benefits

Wellness and healthcare benefits

Flexible schedules

Hybrid way of working (homeworking) policies

Opportunities of internal mobility

Employee benefits

Company

EVS Broadcast Equipment

EVS is a provider of video technology services for broadcast and new media productions.

Founded in 1994

Seraing, Liege, BEL

501-1000 employees

https://evs.com/

H1B Sponsorship

EVS Broadcast Equipment has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)