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DB Schenker · 6 days ago

Collections Representative

Van Buren, AR

Full-time

Onsite

Senior Level

6+ years exp

DB Schenker is part of a global logistics network that connects the world and encourages employees to contribute and make a difference. The Collections Representative role involves account collection and reconciliation responsibilities, effective communication with customers, and resolving billing disputes to ensure timely payment.

E-CommerceInternet

Responsibilities

Effective communication with customers to ensure timely collection of account balances

Participate in customer meetings whether via telephone or face to face. Topics could range from collection activities to business reviews

Interfaces with Operations and Sales management on resolving customer billing disputes and assisting with help for credit related matters

Analysis and audit of invoices to determine root cause issues and escalate if continual issues

Reporting customer and portfolio aging summaries to upper management identifying trends and areas of concern

Escalate issues timely to management for delinquent accounts when situations deviate from established parameters

Assist with implementation and setting up of new business from the finance perspective (EDI, credit, process flows, etc)

Accountable for accurately maintained customer files

Qualification

Microsoft ExcelSAPLogistics experienceTask managementInterpersonal skillsTime management

Required

Excellent interpersonal, task and time management skills required

Bachelors Degree or equivalent required

Generally prefer 6+ years of collection and/or customer service experience

Expert Microsoft Excel proficiency a must

Preferred

SAP experience a plus

Logistics industry experience is a plus

Benefits

Healthcare

Ways to save for the future

Opportunities for career advancement

Protective gear

Health Advocacy support for you and your family

Employee discounts

401(k) option

We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs

The option for separate vision coverage for eye exams, frames, and contact lenses

The option for separate dental coverage to cover preventative major and basic dental services

The company offers a pre-tax 401(k) contribution plan with a company match

We offer direct deposit to all employees

On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day