Apply on Employer Site

Macy's · 6 days ago

Beauty Training Manager - Herald Square

New York, NY

Full-time

Onsite

Mid, Senior Level

$55K/yr - $91K/yr

2+ years exp

Macy's is a storied company that has been a part of American culture for over 160 years. The Beauty Training Manager is responsible for driving sales and enhancing customer experience by training and developing a team of Beauty Colleagues, while executing sales initiatives and events to boost business volume.

Consumer GoodsFashionRetail

Responsibilities

Plan, lead, and exceed sales goals by providing effective selling floor leadership, coaching, and recognition

Organize, outline, and execute events aimed at boosting business volume, including vendor partnerships and appointment planning

Exceed Customer Experience expectations, ensuring Macy’s stands out as the premier global destination for beauty and fragrance

Foster Customer Experience by coaching Beauty Colleagues to consistently demonstrate effective selling behaviors and enhance sales and loyalty through My Client

Recruit, train, coach, and develop a team of Beauty Colleagues for a counter. Oversee all leadership functions related to timekeeping, annual reviews, and performance management

Observe Beauty Colleagues, focusing on Customer Experience behaviors; ensure all employees provide an exceptional shopping experience to Customers and provide feedback as needed

Ensure Beauty Colleagues and Counter Managers are fully trained on any new application techniques or initiatives

Coach Beauty Colleagues and Counter Managers to utilize current training to reinforce building client relationships, including vendor training and initiatives

Use Colleague metrics for recognition and coaching; develop and communicate strategies to enhance sales results

Collaborate with your Sales and Customer Experience Manager and Store team to lead event execution and selling initiatives at your counter

Communicate advertising and sales information to the team effectively

Improve attendance and ensure compliance with weekend hours among staff; leverage scheduling systems

Motivate Beauty Advisors to encourage participation in Macy’s Loyalty program by highlighting the benefits of new accounts

Maintain regular, dependable attendance and punctuality

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Qualification

Sales LeadershipEvent ManagementCoachingDevelopmentTrainingCommunicationCollaborationOrganizational SkillsInterpersonal Skills

Required

Candidates with a High School degree or equivalent are encouraged to apply

2-5 years' experience in a leadership/supervisory position in a service-driven environment

Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs

This position requires heavy lifting, constant moving, standing, and reaching with arms and hands

Involves standing for at least two consecutive hours, lifting at least 30 lbs., stooping, kneeling, crouching, and climbing ladders

May involve reaching above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Ability to work a flexible schedule including days, evenings, weekends, holidays and sales events based on department and company needs

Demonstrated ability to plan, lead, and surpass sales goals through effective selling floor leadership, coaching, and recognition

Proficiency in organizing, outlining, and executing events aimed at boosting business volume, including vendor partnerships and appointment planning

Experience in fostering Customer Experience by coaching Beauty Colleagues to consistently demonstrate effective selling behaviors and enhance sales and loyalty through My Client

Ability to recruit, train, coach, and develop a team of Beauty Colleagues while overseeing all leadership functions related to timekeeping, annual reviews, and performance management

Skilled in ensuring Beauty Colleagues and Counter Managers are fully trained on new application techniques or initiatives and coaching them to utilize current training to reinforce client relationships

Strong communication and collaboration skills to effectively work with Sales and Customer Experience Managers, Store teams, and Beauty Colleagues to lead event execution and selling initiatives at the counter

Ability to communicate advertising and sales information to the team effectively

Strong organizational skills and the ability to adapt quickly to changing priorities

Strong interpersonal skills, including the ability to empower and develop teams, collaborate effectively, and function as a member of a team