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BASX · 4 days ago

Manager, Sales Application Engineer

Redmond, OR

Full-time

Onsite

Senior Level

7+ years exp

BASX is an industry leader in the innovative research, development, design, and manufacturing of custom HVAC solutions. They are seeking a seasoned and driven Sales Application Engineering Manager to lead their team of Sales Application Engineers and Application Engineers, supporting pre-sales activities and driving technical customer engagement.

Heating Ventilation and Air Conditioning (HVAC)Industrial ManufacturingMachinery ManufacturingManufacturing

Comp. & Benefits

Hiring Manager

Anne McDonald

Responsibilities

Lead, mentor, and develop a high-performing team of Sales Application Engineers (SAEs) and Application Engineers (AEs)

Set clear goals, conduct performance evaluations, and drive continuous improvement

Strategically allocate team resources to align with sales priorities and customer demands

Define and track KPIs and performance metrics to measure team efficiency and effectiveness

Monitor and report regularly on team workload, inquiry volume, pipeline status, and win/loss trends

Cultivate a culture of technical excellence, customer focus, and accountability

Collaborate with Technical Sales Managers (TSMs) and manufacturer representatives to understand customer requirements and provide the right technical solutions and/or products to fulfill their needs

Oversee preparation of proposals, special requests, technical presentations, and product demonstrations

Ensure accurate and timely responses to technical and pricing inquiries

Assist sales representatives in evaluating the feasibility of meeting customer specifications

Serve as a key technical liaison throughout the sales process

Provide advanced technical consultation to customers and support complex project opportunities

Build long-term relationships by understanding customer needs and providing tailored solutions

Develop deep expertise in BASX’s product portfolio, capabilities, and applications

Gather and relay customer feedback to Product Management and Engineering

Identify and advocate for new product opportunities and enhancements based on market trends

Work closely with Engineering, Product Management, and Marketing to ensure alignment of solutions and messaging

Support Marketing with technical input for collateral, literature, case studies, and other promotional materials

Provide technical support to internal teams, reps, and customers throughout the pre-sales and order fulfillment process

Gather and interpret engineering data specific to each project

Support and process change order requests without impacting production schedules or ship dates

Contribute to post-mortem cost analysis and make recommendations to improve pricing, gross margin strategies, and project delivery

Qualification

Application engineeringTechnical salesHVAC experienceMS Office proficiencyCAD softwareLeadership skillsProblem-solving mindsetCustomer-first approachBlueprint interpretationWillingness to learnInterpersonal skillsWritten communicationVerbal communicationConflict-resolution skills

Required

Bachelor's or Master's degree in Engineering (preferred)

7+ years of experience in application engineering and technical sales

2+ years of experience managing or leading technical teams

Experience in HVAC, thermal management, data centers, or related fields is strongly preferred

Strong leadership, organizational, and interpersonal skills

Excellent written and verbal communication abilities

Strong conflict-resolution skills

Proven technical acumen with a strong problem-solving mindset

Customer-first approach with an ability to align products & solutions with business strategy

Comfortable in high-pressure environments, with a focus on delivering results

Experience with MS Office and CAD software (AutoCAD, Inventor)

Ability to read and interpret blueprints, mechanical drawings, and technical documentation

Willingness and ability to learn in-house and third-party engineering/design/selection tools

Primarily office-based with periodic visits to manufacturing facilities

Exposure to seasonal temperatures, dust, and chemical fumes during site visits

Ability to walk up to one mile at a time

Ability to lift up to 50 lbs

Work Location: In Office

Travel required: 15-25%

Benefits

Medical, dental and vision

Short- and long-term disability

401(k)

HSA (Health Savings Account) with a 175% employer match

Company

BASX

BASX is an industry leader in the manufacturing of high efficiency data center cooling solutions, cleanroom systems, custom HVAC systems and modular solutions.

Founded in 2013

Redmond, Oregon, USA

501-1000 employees