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Perspire Sauna Studio · 2 days ago

Client Success Specialist

Las Vegas, NV

Full-time

Onsite

Entry, Mid Level

2+ years exp

Perspire Sauna Studio is a wellness company seeking a Client Success Specialist to ensure an exceptional customer experience across multiple brands. This role involves managing client scheduling, retention, and satisfaction, while also contributing to sales efforts and supporting team members to align service quality with client expectations.

BeautyHealth CarePersonal HealthWellness

Responsibilities

Manage client scheduling and rescheduling to maximize efficiency and satisfaction

Monitor customer feedback and resolve service-related issues quickly and effectively

Provide oversight and support to team cleaners, ensuring quality standards are consistently met

Develop and implement client retention strategies, including proactive outreach to at-risk customers

Support sales initiatives by closing inbound leads, upselling additional services, and securing long-term commitments

Serve as the point of contact for client/member experience and retention initiatives

Proactively identify at-risk members and implement retention strategies

Support onboarding of new members to ensure a smooth and welcoming experience

Collaborate with management teams to improve customer service processes across all brands

Provide cross-brand client insights and recommendations to enhance retention and loyalty

Qualification

Client success experienceAccount managementSales-oriented mindsetInterpersonal skillsOrganizational skillsConflict resolutionBilingual skillsLeadership supportDetail-orientedAdaptable