Client Success Specialist jobs in United States
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Perspire Sauna Studio ยท 2 days ago

Client Success Specialist

Perspire Sauna Studio is a wellness company seeking a Client Success Specialist to ensure an exceptional customer experience across multiple brands. This role involves managing client scheduling, retention, and satisfaction, while also contributing to sales efforts and supporting team members to align service quality with client expectations.

BeautyHealth CarePersonal HealthWellness

Responsibilities

Manage client scheduling and rescheduling to maximize efficiency and satisfaction
Monitor customer feedback and resolve service-related issues quickly and effectively
Provide oversight and support to team cleaners, ensuring quality standards are consistently met
Develop and implement client retention strategies, including proactive outreach to at-risk customers
Support sales initiatives by closing inbound leads, upselling additional services, and securing long-term commitments
Serve as the point of contact for client/member experience and retention initiatives
Proactively identify at-risk members and implement retention strategies
Support onboarding of new members to ensure a smooth and welcoming experience
Collaborate with management teams to improve customer service processes across all brands
Provide cross-brand client insights and recommendations to enhance retention and loyalty

Qualification

Client success experienceAccount managementSales-oriented mindsetInterpersonal skillsOrganizational skillsConflict resolutionBilingual skillsLeadership supportDetail-orientedAdaptable

Required

2+ years in client success, account management, or customer-facing sales role
Strong interpersonal and communication skills (phone, email, and in-person)
Excellent organizational and scheduling ability
Conflict resolution and problem-solving skills
Sales-oriented mindset with proven ability to close and upsell
Ability to manage multiple priorities across different businesses

Preferred

Experience in service-based industries (cleaning, fitness, wellness, or hospitality) strongly preferred
Bilingual skills a plus

Benefits

Opportunity for career growth across multiple wellness and lifestyle brands.
Employee wellness benefits, including discounted or free services across brands.

Company

Perspire Sauna Studio

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Perspire Sauna Studio is an infrared sauna and red light therapy franchise that offers science and technology-driven wellness services.

Funding

Current Stage
Growth Stage

Leadership Team

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Lee Braun
CEO and Founder
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Caroline Linton
Chief Marketing Officer
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Company data provided by crunchbase