The Walt Disney Company · 1 day ago
Senior Product Manager I
New York, NY
Full-time
Onsite
Senior Level
$149K/yr - $199K/yr
5+ years expThe Walt Disney Company is a global organization focused on advancing the technological backbone for Disney’s media business. The Senior Product Manager I will drive cross-functional initiatives, collaborate with stakeholders, and ensure the development of scalable, high-performing platforms that enhance customer support tooling and operational efficiency.
Amusement Park and ArcadeAnimationConsumer GoodsDigital MediaE-CommerceMedia and EntertainmentMulti-level MarketingPerforming ArtsResorts
Responsibilities
Experience driving cross-functional initiatives from ideation and requirements gathering to launch and post-launch optimization
Collaborate extensively with various internal stakeholders to deeply understand their workflows, pain points, and ever-evolving tooling needs
Translate complex business problems and user needs into clear and concise product requirements, user stories, and acceptance criteria
Drive product decisions through a strong analytical and data-driven approach, defining key performance indicators (KPIs) for customer support tooling, monitoring performance, and iterating based on quantitative and qualitative insights
Proactively identify technical opportunities and challenges, working closely with engineering teams to architect scalable solutions and ensure the technical health and reliability of our commerce tooling
Champion operational efficiency within the customer support tooling ecosystem, seeking out opportunities for simplification and automation
Act as a subject matter expert for customer support tooling and core commerce processes, providing guidance and thought leadership across the organization
Qualification
Required
Bachelor's degree
5+ years of product management experience, with experience in either B2B tools, internal tooling platforms, or large-scale operational tools
Demonstrated experience defining and executing product roadmaps that have led to significant business impact and improved user experience
Proven ability to manage cross-functional teams, including engineering and design, operations, analytics, and legal & compliance
Strong technical aptitude with the ability to engage in engineering discussions and make informed technical trade-offs
Strong analytical skills with a track record of using data, metrics, and various testing approaches to drive product decisions and measure success
Strong written and verbal communication skills, capable of communicating effectively across a wide range of audiences
Ability to thrive in a dynamic, fast-paced environment, with a proven ability to manage multiple priorities and adapt to change
Strong proficiency with agile development methodologies and product management tools (e.g., Jira)
Preferred
Experience with customer service platforms, CRM systems, or agent-facing tools in a high-volume environment
Background in subscription-based businesses or digital streaming services
Experience with global platforms and understanding of international market nuances
Proven track record of leveraging AI/ML technologies, such as natural language processing, GenAI, and/or predictive analytics to design and deliver customer service solutions that enhance the user experience, reduce resolution times, and agent productivity
Benefits
A bonus and/or long-term incentive units may be provided as part of the compensation package
Full range of medical, financial, and/or other benefits
Company
The Walt Disney Company
The Walt Disney Company started as a cartoon studio and evolves into sports coverage and television shows.
10001+ employees
H1B Sponsorship
The Walt Disney Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (83)
2024 (63)
2023 (96)
2022 (130)
2021 (30)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$11BKey Investors
Citibank
2020-04-13Post Ipo Debt· $5B
2020-03-20Post Ipo Debt· $6B
1978-01-06IPO
Leadership Team
Robert Iger
CEO
Christine M. McCarthy
Senior Executive Vice President & Chief Financial Officer
Recent News
2026-01-08
2026-01-07
Company data provided by crunchbase