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Carrier · 2 days ago

Director Aftermarket and Services Strategy, Residential Solutions

Palm Beach Gardens, FL

Full-time

Onsite

Director/Executive

$212K/yr - $297K/yr

10+ years exp

Carrier is a global leader in intelligent climate and energy solutions, dedicated to enhancing comfort, safety, and sustainability. The Director Aftermarket and Services Strategy for Residential Solutions is responsible for overseeing post-sale revenue opportunities and driving strategies to optimize customer satisfaction and operational efficiency in aftermarket service for residential HVAC systems.

EnergyHeating Ventilation and Air Conditioning (HVAC)

H1B Sponsor Likely

Responsibilities

Develop and execute a comprehensive aftermarket strategy aligned with the overall business objectives of Carrier's residential solutions division. This includes defining short-term and long-term goals, identifying growth opportunities, and implementing initiatives to enhance aftermarket service offerings

Track and drive revenue growth in the aftermarket segment through the development and execution of sales and marketing strategies. Identify opportunities to upsell aftermarket services, maintenance plans, and upgrades to existing customers while also targeting new customer segments. In addition, target new strategies that further strengthen the company’s ability to capture system replacements

Serve as the aftermarket champion on NPI steering governance committees responsible for evaluating and launching new product launches within the NARS division. Provide aftermarket insights and considerations to ensure that new products are designed, developed, and launched with aftermarket serviceability, support, and profitability in mind

Collaborate with product development, engineering, and marketing teams to incorporate aftermarket requirements into NPI processes and drive cross-functional alignment on aftermarket-related decisions

Partner with the NARS customer service team and champion a customer-centric approach to aftermarket service delivery. Help implement initiatives to enhance the customer experience, streamline service processes, and resolve customer issues promptly and effectively. Monitor customer feedback and implement improvements based on insights gathered

Foster collaboration and alignment with cross-functional teams, including replacement components division, sales, marketing, product development, and engineering. Work closely with internal stakeholders to ensure alignment of aftermarket strategies with overall business objectives and to leverage synergies across different functions

Stay abreast of market trends, competitive dynamics, and customer needs in the residential HVAC aftermarket segment. Conduct market analysis, gather competitive intelligence, and identify emerging opportunities and threats to inform strategic decision-making

Qualification

HVAC industry experienceAftermarket strategy developmentSalesMarketing strategiesCustomer experience enhancementMarket analysisLeadership skillsAnalytical skillsMicrosoft Office proficiencyCRM systems proficiencyERP systems proficiencyCommunication skillsInterpersonal skillsProblem-solving skillsDecision-making skillsStrategic thinking

Required

Bachelor's degree

10 + years of industry experience in HVAC, sales, product management and/or marketing

Willingness and ability to travel up to 40% of the time, both domestically and internationally

Preferred

HVAC or related industry a plus

Graduate degree preferred – MBA

Experience working in relevant industries, either directly or indirectly (including 2-step distribution and services)

Exposure to key Aftermarket parts and services concepts (strongly preferred)

Proven track record of leading and growing a successful aftermarket business, achieving sales and profitability goals, and delivering customer satisfaction

Strong leadership, communication, and interpersonal skills, with the ability to inspire and influence others

Excellent analytical, problem-solving, and decision-making skills, with the ability to adapt to changing market conditions and customer needs

Proficient in Microsoft Office, CRM, and ERP systems

Comfort working as an individual contributor – this role does not have direct reports

Strategic thinker with the ability to develop and execute long-term plans while also managing day-to-day operations effectively

Benefits

Health Care benefits: Medical, Dental, Vision; wellness incentives

Retirement benefits

Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation

Disability: Short-term and long-term disability

Life Insurance and Accidental Death and Dismemberment

Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account

Tuition Assistance

Company

Carrier

Glassdoor3.7

Carrier is the provider of intelligent climate and energy solutions.

Founded in 1902

Palm Beach Gardens, Florida, USA

10001+ employees

https://www.corporate.carrier.com

H1B Sponsorship

Carrier has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (9)

2023 (5)

2022 (6)

2021 (7)

2020 (9)