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Carrier · 7 hours ago

Senior Service Engineer- South Central, USA

Little Rock, AR

Full-time

Onsite

Senior Level

5+ years exp

Carrier Global Corporation is a global leader in intelligent climate and energy solutions, dedicated to creating impactful solutions for people and the planet. The Senior Service Engineer will leverage their technical expertise to assist in diagnosing complex issues with light applied equipment, while maintaining effective communication with key customers and field teams.

EnergyHeating Ventilation and Air Conditioning (HVAC)

H1B Sponsor Likely

Responsibilities

Assist field personal with complex problems on light applied equipment

Diagnose faults and identify solutions for the field teams

Provides technical support to the field on all light applied equipment

Answer gateway cases to support CCS on light applied equipment

Provide job site support on cases that require advanced troubleshooting

Respond to gateway calls in a quick and professional manner

Assist the field to deliver quick efficient service to the end users

Identify product issues and work to identify solutions

Maintain effective communications with key customers and field team members to ensure product enhancements/improvements are complete and accurate

Maintain frequent contact with key customers which requires a high degree of tact and courtesy

Act as the expert in product knowledge/subject matter

Perform highly complex diagnostic procedures

Prepare reports for senior leadership displaying interpreted test information to resolve design/system related problems and to ensure continuous improvement

Communicate technical information to technical/non-technical stakeholders including senior leadership

Ensure that key customers and field teams are kept informed on outstanding issues and recommends system enhancements, upgrades, or repairs

Qualification

HVAC industry experienceTechnical supportDiagnostic proceduresMechanical EngineeringElectrical EngineeringMicrosoft Office SuiteProblem solving skillsCommunication skillsTeam leadership

Required

High School Diploma or GED

5+ years of experience in the HVAC industry

1+ years of experience with the Microsoft Office Suite

Clean and valid driver's license

Preferred

Bachelor's Degree from a recognized college or university in Mechanical Engineering, Electrical Engineering, Construction Management, or building HVAC

Field experience and an understanding of the installation and operation of HVAC equipment

Ability to lead and motivate teams

Strong problem solving, planning and management skills

Ability to read and understand scope of work

Exceptional written and verbal communication skills

Experience in dealing with a number of simultaneous challenges, requiring knowledge of many different disciplines

A true team player who has the customer's best interests first and foremost

Company

Carrier

Glassdoor3.7

Carrier is the provider of intelligent climate and energy solutions.

Founded in 1902

Palm Beach Gardens, Florida, USA

10001+ employees

https://www.corporate.carrier.com

H1B Sponsorship

Carrier has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (9)

2023 (5)

2022 (6)

2021 (7)

2020 (9)