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Beth Israel Lahey Health · 1 week ago

clinical practice coordinator - Deadham MA

Boston, MA

Full-time

Onsite

Mid Level

$24.98/hr - $33.62/hr

3+ years exp

Beth Israel Lahey Health is a growing healthcare organization dedicated to making a difference in people's lives. The Clinical Practice Coordinator oversees daily clinical support operations, ensuring excellent customer service and efficient workflow in an outpatient clinical practice.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

Responsibilities

Plans and oversees work assignments and schedules for the clinical support areas to meet daily operational needs

Monitors procedures to ensure efficient processing of work including time of service, charge entry, supply management, etc

Oversees orientation, training and ongoing competency program for practice assistants and medical assistants

Contributes to recommendations and decisions related to patient care issues and general practice issues

Makes recommendations on how resources can be used differently and/or more effectively

Communicates with providers and other health care team members to ensure the continuity of care and the coordination of services

Assists in the process of implementing new services

Implements and oversees quality assurance processes and systems in collaboration with the manager

Works closely with management and staff from other clinical areas to ensure clear lines of communication around regulatory compliance issues

Ensures compliance training and support in preparation for regulatory compliance reviews, i.e. Joint Commission, CMS and others

Provides ongoing feedback to manager regarding training needs, staff performance and process improvement

Provides feedback to manager in the performance review process for staff

Qualification

Clinical support operationsPatient care experienceRegulatory complianceMicrosoft OfficePhlebotomy CertificateCustomer ServiceDecision MakingProblem SolvingWritten CommunicationsOral CommunicationsTeam Work

Required

High School diploma or GED required

3-5 years related work experience required

Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access

MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation