Apply on Employer Site

PMI Northeast Atlanta · 3 days ago

Community Association Manager Team Leader

Suwanee, GA

Full-time

Hybrid

Mid, Senior Level

4+ years exp

PMI Northeast Atlanta is a leading community association management and real estate services company that is part of one of the nation’s largest property management franchise companies. The role involves leading and supporting a team of Community Managers, handling escalations, ensuring compliance, and fostering a positive team culture.

Real Estate

Responsibilities

Coach and mentor a team of 4–6 Community Managers

Hold regular 1:1s focused on growth, clarity, and support

Help CAMs navigate challenges, priorities, and board dynamics

Step in when a situation needs leadership—not just advice

Serve as the first escalation point for complex community or board issues

Help resolve conflicts calmly and professionally

Coach CAMs after escalations so they grow—not repeat issues

Support CAMs in staying on top of meetings, elections, ACCs, reporting, and collections

Reinforce company standards and best practices

Catch issues early before they become emergencies

Help CAMs stay organized and prepared

Support consistent use of internal systems and tools (CINC, Freshdesk, etc.)

Identify patterns and opportunities to improve workflows

Model professionalism, kindness, and accountability

Create a space where CAMs feel supported—but still held to high standards

Lead with clarity, empathy, and steady decision-making

Qualification

GA Real Estate licenseCommunity association managementLeadership experienceEmotional intelligenceCoaching abilityCommunication skillsConflict resolutionOrganizational skills