TeamLogic IT · 9 hours ago
Entry Level Help Desk Support Technician
Alpharetta, GA
Full-time
Onsite
New Grad, Entry Level
0+ years expTeamLogic IT is seeking a motivated and customer-focused Entry-Level Help Desk Support Technician to join our Managed Services team. This position is ideal for an early-career IT professional who will provide Tier 1 technical support while learning and applying TeamLogic IT standards in a fast-paced environment.
Information ServicesInformation Technology
Responsibilities
Provide Tier 1 technical support to end users via phone, email, and remote support tools
Troubleshoot common workstation, application, printer, and connectivity issues
Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
Perform basic user account tasks such as password resets, MFA assistance, and new user setup
Install, configure, and support Windows and macOS workstations
Assist with device onboarding, imaging, and endpoint security deployment
Perform basic Active Directory and Azure AD (Entra ID) tasks following documented procedures
Escalate advanced or unresolved issues according to TeamLogic IT standards
Troubleshoot basic networking issues including Wi-Fi access, VPN connectivity, and IP conflicts
Assist senior technicians with networking tasks as assigned
Properly document and escalate complex network issues
Assist with endpoint patching, antivirus alerts, and security hygiene tasks
Follow TeamLogic IT security policies and client compliance requirements
Support vulnerability remediation activities under supervision
Accurately document all work performed in Autotask PSA
Maintain asset and configuration records
Contribute to internal documentation and knowledge base articles
Adhere to SLAs, change management, and operational procedures
Work closely with senior technicians and engineers
Participate in training, onboarding, and professional development
Support continuous service improvement initiatives
Qualification
Required
0–2 years of professional, academic, or internship experience in information technology
Foundational knowledge of Windows operating systems
Foundational knowledge of Microsoft 365 applications
Foundational knowledge of basic networking concepts (TCP/IP, DNS, DHCP)
Strong customer service skills and professional communication abilities
Ability to follow documented procedures and manage multiple priorities
Willingness to learn and grow in a structured MSP environment
Must maintain a clean driving record, with no moving violations or major infractions within the past three (3) years, and meet company vehicle and insurance eligibility requirements
Valid driver's license and reliable local transportation
Preferred
Prior help desk or MSP experience
Exposure to Active Directory, Azure AD (Entra ID), or VPN tools
Entry-level certifications
Familiarity with ticketing systems such as Autotask, ConnectWise, or similar
Military or veteran experience is a plus
Benefits
Free food & snacks
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase