Files.com · 4 days ago
Renewal Sales Manager
Scottsdale, AZ
Full-time
Onsite
Mid, Senior LevelFiles.com is a founder-led SaaS company powering secure file transfer and automation for over 4,000 brands. The Renewal Sales Manager will coach Account Managers on live deals, ensuring high renewal rates and building long-term customer trust while leading a team focused on revenue protection and expansion opportunities.
Enterprise SoftwareFile SharingSaaS
Responsibilities
Coach on Real Deals : Listen to calls, review emails, and use in-flight deals to deliver precise, hands-on coaching that drives measurable rep improvement
Stay Fully Immersed : Maintain situational awareness of every rep's pipeline and renewal stage. Step into deals when necessary to model best practices
Diagnose & Intervene Early : Spot performance issues quickly, identify root causes, and coach reps through tactical fixes that stick
Enforce CRM Discipline : Uphold accuracy and rigor in CRM hygiene, deal qualification, and pipeline management
Lead Structured Training : Run group and 1:1 sessions that translate talk tracks and frameworks into stronger customer outcomes
Guide Renewals & Expansions : Coach reps on deal progression, expansion opportunities, and renewal strategy that secures long-term contracts
Drive Urgency & Accountability : Set the tone daily with responsiveness, clarity, and a high-performance mindset
Qualification
Required
Experience in sales management, particularly in a SaaS environment
Proven track record of coaching and developing sales teams
Strong understanding of CRM systems and pipeline management
Ability to diagnose performance issues and implement tactical fixes
Experience leading structured training sessions
Excellent communication and interpersonal skills
High standards for accuracy, urgency, and accountability
Preferred
Experience working with Fortune 500 companies or global brands
Background in consultative selling and customer relationship management
Familiarity with file transfer and automation solutions
Benefits
100% Paid Health, Dental & Vision (75% for family)
401(k) with 4% Company Match
Equity Grants for Every Employee
Paid Parental Leave
20 PTO Days + 11 Holidays + Full Company Winter Break
$1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
Free catered breakfast every day in our Scottsdale office
Team Travel to NYC, Austin, Nashville, Miami, and more
Company
Files.com
Files.com is a SaaS file transfer platform that helps organizations securely transfer & share files between users, teams, and organizations.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$46.5MKey Investors
Riverwood Capital
2021-02-01Series A· $46.5M
Leadership Team
Kevin Bombino
CEO / Founder
Recent News
2025-12-18
2025-07-24
Company data provided by crunchbase