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ApTask · 1 month ago

Collections and Deductions Analyst

Atlanta, GA

Full-time

Hybrid

Senior Level

$28/hr - $28/hr

5+ years exp

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. The Collections and Deductions Analyst role involves researching and reconciling customer disputes, payments, credits, invoices, and contracts to ensure accurate account balances and payment recovery on invalid claims.

Human ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency

Growth Opportunities

Responsibilities

Monitor and track the daily analysis of customer disputed invoices/short-payments on a very high volume-based activity

Perform analysis of customer accounts based on the customer's purchases, payment history, credit worthiness, credit limit exposure and our business strategy

Track and evaluate past due A/R accounts to reduce the risk of credit exposure

Evaluate credit worthiness of accounts and determine proper account order hold or releases

Ability to research cash application matters on customer account

Evaluate aged items for bad debt write off and refund analysis

Perform offsetting adjustments to ensure customer account balances are properly stated

Contact customers to secure payment on overdue balances, issues resolution on open items

Provide guidance and support to Sales and Operations Managers, Logistics, Common carrier disputes, outside Distribution operations about the release of orders to accounts that have aged accounts receivable

Maintain a strong cross functional communication with Sales, Logistics, and Management regarding identified account risks, potential credit problems, disputes and customer comments. Identify and escalate as necessary

Provide monthly and ad-hoc reports and updates to key stakeholders

Maintain and manage all data related to customer discounts, allowances and other deductions in SAP

Track work on deductions issues unless the issue is resolved

Research Cash Applications done on customers from Bank Statements

Following SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes

Ensures GAAP, SOX and Watts policies and procedures are adhered to and the ongoing operation, maintenance and controls of the AR system

Ensure proper SOX documentation on customer accounts, credit memo issuance and approvals

Support audits of deductions, payments and write-offs

Identify and assist in the preparation of accounts for placement with collection agencies or 3rd Party activity

Financial recovery of invalid disputed customer account receivables balances

Negotiate and structure payment plans

Ensure customer accounts are accurately stated in adherence to US GAAP

Recommend write offs for uncollectable open invoices and disputed balances

Qualification

Advanced ExcelDeductions experienceSAPA/R software experienceCash Application researchGAAP knowledgeSOX complianceCommunication skillsProblem-solving skillsTeamwork

Required

Advanced excel is a must

Heavy deductions/short pay experience

Experience with large portfolios is key

Experience with portals and large customers required

Ability to communicate with clients, Senior Leadership, internal stakeholders a must

Must be able to resolve disputes/root causes and follow up with clients for resolution

Requires broad training in fields such as business administration, accountancy, generally obtained through completion of a four-year Bachelor's degree program

5 years of A/R software experience for large corporations such as SAP, Oracle, etc

5 years minimum of A/R Dispute resolution experience in a large organization, working with vendor portals

5 years minimum of Cash Application research and analysis

Must have Advanced Excel skills: writing advanced formulas, Pivot Tables, V-lookups, etc

5 years of experience working with functional groups and different level of employees throughout the organization to achieve business results effectively and professionally

5 years following GAAP and SOX requirements in a publicly traded company

Ability to work in a global team environment