Carrier · 22 hours ago
Associate Director of Network Operations
Palm Beach Gardens, FL
Full-time
Onsite
Lead/Staff, Director/Executive
$174K/yr - $244K/yr
5+ years expCarrier is a global leader in intelligent climate and energy solutions, committed to innovation and sustainability. The Associate Director of Network Operations will guide the strategic direction and performance of Carrier’s Global Network Operations, ensuring service reliability and operational excellence while leading a high-performing team of network engineers.
EnergyHeating Ventilation and Air Conditioning (HVAC)
Responsibilities
Own the stability, security, and scalability of global enterprise networks (LAN, WAN, SD-WAN, wireless, firewalls) across cloud and on-prem environments
Define and drive network modernization initiatives including automation, zero-trust architecture, performance engineering, and resiliency
Lead a high-performing team of network engineers; set technical standards, enforce accountability, and develop engineering talent
Act as top-tier escalation and incident commander for critical network events, ensuring rapid recovery and minimal business impact
Collaborate with cross-functional teams including Security, DevOps, and Business Operations to support hybrid, high-growth environments
Implement ITIL-based processes for incident, change, and problem management to ensure operational excellence
Drive observability improvements through telemetry, actionable alerts, and predictive analytics using advanced monitoring tools
Champion firewall policy enforcement, segmentation, and secure remote access strategies
Maintain compliance with regulatory frameworks and internal governance standards
Define and report operational KPIs (uptime, MTTR, change success rates) to leadership, driving transparency and continuous improvement
Qualification
Required
Bachelor's Degree
5 years of experience in network operations
5 years of experience in switching/routing/wireless and firewall/VPN technologies
3 years of experience in operating key processes including incident, change and problem management
3 years of experience as a team lead either with matrixed team members or direct reports
Preferred
Degree in Computer Science or Business Management
Professional certifications such as CCNP, CCDP
Experience with SD-WAN technologies (Cisco Viptela, Meraki, or similar)
Enterprise wireless experience across office, manufacturing, and distribution environments
Cloud networking experience with AWS, Azure, GCP, or OCI
Familiarity with advanced routing protocols (BGP, OSPF, EIGRP)
Benefits
Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
Company
Carrier
Carrier is the provider of intelligent climate and energy solutions.
10001+ employees
H1B Sponsorship
Carrier has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (9)
2023 (5)
2022 (6)
2021 (7)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
David Gitlin
Chairman & Chief Executive Officer
Gary Boucher
Chief of Staff to the Chairman & CEO
Recent News
Morningstar.com
2025-12-16
2025-11-20
Company data provided by crunchbase