Apply on Employer Site

ShiftCode Analytics, Inc. · 5 months ago

IT Systems Support Analyst

St. Petersburg, FL

Full-time

Onsite

Mid Level

4+ years exp

ShiftCode Analytics, Inc. is seeking an IT Systems Support Analyst to provide first-level technical support for hardware, software, network, and application issues. The role involves troubleshooting incidents, maintaining IT equipment, and assisting with the deployment of new systems.

AnalyticsConsultingInformation Technology

No H1B

Responsibilities

Provide first-level technical support for hardware, software, network, and application issues

Troubleshoot and resolve incidents in compliance with defined SLAs; escalate complex issues as appropriate

Install, configure, and maintain IT equipment including desktops, laptops, printers, and peripherals

Use ITSM tools (e.g., ServiceNow) to manage incidents, service requests, and maintain accurate ticket documentation

Support IT procurement and vendor coordination (e.g., cable installation, copier support, e-waste disposal)

Deliver general site support, including 1st-level assistance for network, server, and telecom issues

Replace and rebuild hardware components as necessary

Assist with the deployment, testing, and rollout of new systems and updates

Communicate technical solutions clearly to end users and stakeholders

Maintain IT inventory and support compliance with Standard Operating Procedures (SOPs)

Provide site-specific updates and status reports regularly

Be available for on-call support during off-hours and emergencies

Perform other related duties as assigned

Qualification

Technical support experienceITIL processesTroubleshooting Windows OSITSM tools (ServiceNow)CompTIA A+ certificationNetwork+ certificationTechnical instruction interpretationPharmaceutical manufacturing experienceCommunication skills