Farmers Insurance DDHQ · 4 days ago
Bristol West Customer Service Associate: Kansas City, KS • Caledonia, MI • Oklahoma City, OK
United States
Full-time
Remote
New Grad, Entry Level
$17.76/hr - $20.12/hrFarmers Insurance is dedicated to providing peace of mind to customers through protection and comprehensive advice. The Customer Service Associate plays a key role in assisting customers with claims, guiding them through the process, and ensuring accurate documentation of interactions.
Insurance
Responsibilities
Responds to inbound telephone inquiries in a Claims Contact Center
Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties
Provide customers with an explanation of the claim process
May authorize services such as road side assistance and rental cars
Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims
Ensures all customer interactions are clearly and accurately documented in the claim file
Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks
Qualification
Required
Strong verbal communication and active listening skills
Proficient in both written and spoken English
Takes personal accountability for actions and outcomes
Adaptable to a fast-paced, dynamic work environment
Technically proficient, with the ability to navigate multiple systems and windows simultaneously
Typing speed of at least 30 WPM with 90% accuracy
High School diploma or equivalent is required
Preferred
Customer service experience is highly preferred
Remote contact center experience is a plus, but not required
Benefits
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Company
Farmers Insurance DDHQ
The Denver District Headquarters of Farmers Insurance is a pillar in the Denver community and an industry leader.
Englewood, Colorado, US
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jared Seyl
Founder at Denver District Headquarters
Company data provided by crunchbase