Progression Inc. ยท 1 week ago
Help Desk - Tier I&II (Mid)
Winchester, VA
Full-time
Onsite
Mid, Senior Level
3+ years expProgression Inc. is a company that specializes in providing technical support services. They are seeking a Help Desk Tier I&II professional who will be responsible for installing, maintaining, and troubleshooting desktop operating systems and business applications, while providing excellent customer service to users.
Human ResourcesRecruitingStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments
Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures
Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software
Analyze and assess customer service requests and provide prompt technical solutions
Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products
Prepare progress/status reports and submit to team leads as required
Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner
Identify and document areas for process improvements
Contact and effectively communicate with users by telephone, electronic communications, or in person
Prepare equipment for reuse or surplus of property actions
Provide technical support for customers assigned to remote locations as required
Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals
Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations
Qualification
Required
Active Top Secret clearance is required
3+ years of Help Desk Tier II experience
3+ years of installing, maintaining, repairing desktop operating systems
3+ years of troubleshooting business applications, desktop computer hardware, peripherals, and printers
Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment
Bachelor's degree & is required or 9 years of equivalent experience
Preferred
Security +CE is nice to have but not required
Company
Progression Inc.
Welcome to Progression, Inc (Progression Corporation & Progression Legal) Progression, Inc is a contract-to-hire staffing agency based out of Reston, VA.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
A
Alexander Vargas
CEO & President
Company data provided by crunchbase