Saviance ยท 1 week ago
Spec 2, Complaint Mgmt
Franklin Lakes, NJ
Full-time
Onsite
New Grad, Entry LevelSaviance is seeking a Spec 2 in Complaint Management to handle customer service inquiries and administrative data entry tasks. The role involves direct communication with internal and external customers and requires proficiency in Microsoft Excel and Outlook.
Information Technology & Services
Responsibilities
Data entry into excel spreadsheet
Contact information collection and documentation
Document information gathered
Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer
Ensures compliance with all Client policies and procedures
Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer
Make Outbound calls to various customers to verify if field action notifications have been received
Able to navigate through large medical facilities to identify correct party to acknowledge corrective action notices
Maintain detail records of outbound calls such as representative names, titles, disposition of any products
Raise any escalated concerns to the next level of management
May perform other duties as required
Qualification
Required
Must have strong Microsoft Excel/Outlook skills
Experienced in customer service or complaint intake
Self-Motivated
High school degree required
Data entry into excel spreadsheet
Contact information collection and documentation
Document information gathered
Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer
Ensures compliance with all Client policies and procedures
Routing the calls to appropriate departments for further assistance
Make Outbound calls to various customers to verify if field action notifications have been received
Able to navigate through large medical facilities to identify correct party to acknowledge corrective action notices
Maintain detail records of outbound calls such as representative names, titles, disposition of any products
Raise any escalated concerns to the next level of management
Can work with minimal supervision
Preferred
Associate degree preferred
Experience in regulated industry is a plus
Working knowledge of 21 CFR820, ISO 13485, and other international standards preferred
Working knowledge of Canadian Medical Device, Drugs, NHP and CTO regulations preferred
Proficiency in Microsoft Office, specifically Word and Excel
Strong Verbal Communication skills
Company
Saviance
Saviance is a modern consulting firm providing a variety of professional services to its clients in the US.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rohit M.
Managing Partner
Company data provided by crunchbase