LanceSoft, Inc. · 2 months ago
HR Shared Services Advisor
United States
Full-time, Contract
Remote
Mid Level
$23/hr - $25/hr
3+ years expLanceSoft, Inc. is a company seeking an HR Shared Services Advisor who excels in a fast-paced HR environment. This role provides expert guidance and hands-on support across the full employee lifecycle, focusing on onboarding, payroll, compliance, and enhancing employee experiences.
Information Technology
Responsibilities
Serve as a primary resource for HR Central’s Tier 1 and Tier 2 support, handling inquiries related to Contingent worker onboarding activity, offboarding, leave of absence, payroll, verification of employment, and policy interpretation
Deliver accurate, timely resolutions via multiple channels (Salesforce case management, phone, and chat), ensuring a high standard of employee care and adherence to established SLAs
Educate and empower employees to use our AI self-service tools and HR systems (Workday, Salesforce, etc.) effectively
Partner with HR Centers of Excellence (COEs) to ensure seamless service delivery and continuous improvement in processes and content
Support the onboarding program for contingent workers in Workday
Support the North America onboarding and offboarding processes, ensuring compliance with I-9 and state/federal employment laws
Participate in HR Central’s knowledge management efforts, creating and updating content that improves accuracy, consistency, and efficiency across the team
Collaborate with cross-functional HR and IT teams to streamline processes, identify automation opportunities, and enhance the employee experience
Maintain the highest level of professionalism, confidentiality, and empathy while balancing high case volumes and competing priorities
Lead or contribute to small projects and compliance initiatives aligned with HR Central’s service excellence goals
Qualification
Required
Attention to detail and customer-centric mindset with a passion for problem-solving and continuous improvement
Tech-savvy with proficiency in HR systems (Workday, Salesforce, etc.) and Microsoft Office Suite
Demonstrate ability to manage multiple priorities in a fast-paced, high-volume environment while maintaining accuracy and attention to detail
Strong understanding of HR principles, policies, and employment law fundamentals (U.S. and Canada preferred)
Exceptional communication and interpersonal skills, capable of explaining complex HR matters with clarity and empathy
Proven ability to collaborate cross-functionally and provide constructive feedback to improve processes and service delivery
High degree of integrity and discretion when handling confidential information
Strong analytical and organizational skills with a focus on data-driven decision-making
Bachelor's degree in Human Resources, Business Administration, Psychology, or related field (or equivalent experience)
3+ years of progressive experience in HR Shared Services environments, HR Operations, or similar employee support roles
Preferred
Experience with Workday and Salesforce Case Management System strongly preferred
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase