NEOGOV · 1 week ago
Dispatch Supervisor
Redlands, CA
Full-time
Onsite
Mid, Senior Level
$77K/yr - $94K/yr
4+ years expNEOGOV is a company that focuses on providing public safety solutions, and they are seeking a Dispatch Supervisor to oversee dispatch staff and ensure the quality of dispatch services. The role involves supervising, training, and evaluating dispatch staff, ensuring adherence to policies, and coordinating emergency calls.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Supervises, assigns work, trains, and evaluates the work of dispatch staff
Recommends and assists in the implementation of policies, goals, and objectives for public safety communication
Evaluates operations and activities of assigned area and recommends improvements
Ensure adherence to safe work practices and procedures
Participates in the selection of staff, provides and coordinates training, works with staff to correct deficiencies, and implements discipline
Receives 911 calls and gathers required information, provides information to callers, and routes calls
Coordinates emergency calls and relays requests, questions, or information from personnel in the field to the Watch Commander
Resolves complaints in a timely and efficient manner
Operates a variety of dispatch equipment included computer-aided dispatch (CAD) system, automated telephone system, and 800MHZ radio system
Works with allied agencies and coordinates dispatching of major calls; ensures priority information is being transmitted and communicated with allied agencies
Performs a wide variety of administrative duties, including maintaining documents related to public safety activities
Prepares reports and other correspondence; and
Performs related work as required
Qualification
Required
Four years experience involving duties as a primary operator or supervisor for emergency services with a public agency
Possess and maintain a valid Class C driver's license
Possession of POST Dispatcher/Telecommunications certificate
High school diploma or equivalent
Preferred
Experience as a Communications Training Officer in the Public Safety environment is highly desirable
Equivalent to an Associate's degree with major course in management, police administration, police science, or a related field is highly desirable
Benefits
Medical Insurance – City pays premium of $800 up to $2,100 /mo for employees and eligible dependents, depending upon coverage level
Dental Insurance – City pays monthly premium for employees and eligible dependents; 2 plans
Vision Reimbursement – up to $300 per year
Life Insurance - $25,000
Accidental Death & Dismemberment - $25,000
Deferred Compensation - $1560 per year
Public Employees Retirement System (PERS)
The City participates in Social Security
Vacation Leave – 80 hours accrued in first year
Sick Leave – 96 hours annually
Clothing or Uniform allowance, depending upon position
City contribution to a 401(a) plan $870 or $1560 per year depending upon assignment
14 Paid Holidays per year
2 Floating Holidays per year
20 hours of Additional Floating Holidays per calendar year
Credit Union
Employee Assistance Program
Tuition Reimbursement Program - $5000 per fiscal year
Education Incentive Pay – 3% for a Master's or Doctoral Degree
Mobile Device Pay - $100 per month (for select positions)
Shift Differential Pay - 5% (subject to the terms of the RCSEA MOU)
Public Employees Retirement System (PERS) – 2% @ 55 for employees who are considered a "classic" member of Cal PERS or a current member of another California public retirement system who is hired on or after January 1, 2013
Public Employees Retirement System (PERS) – 2% @ 62 for an employee who becomes a "new" member of Cal PERS for the first time on or after January 1, 2013 (and who was not a member of another California public retirement system prior to that date)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase