Ampcus Inc · 5 months ago
Help Desk Analyst
Washington, DC
Full-time
Onsite
Senior Level
$56/hr - $60/hr
7+ years expAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a highly motivated Help Desk Analyst to provide technical support to internal customers and various technical support teams. The role involves troubleshooting issues with M365 applications, Active Directory, and Windows operating systems while adhering to standard operating procedures.
Data ManagementInformation Technology
Responsibilities
The candidate should demonstrate strong technical knowledge and experience with M365 applications, Active Directory, Microsoft Teams, Client Desktops/Laptops/Tablets, and Microsoft Windows 10/11
The successful candidate will be expected to interface with internal customers and various technical support teams
The demonstrated ability to follow standard operating procedures and processes is essential
The contractor may be tasked to perform Supervisory or Lead Analyst roles as delegated by the Help Desk Manager or Supervisor
Qualification
Required
At least seven years of overall IT experience, including a minimum of five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow
At least two years' experience in desktop/laptop troubleshooting or operations support
Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required
At least five years supporting Microsoft Windows 10 and 11 operating systems
At least 3-5 years' experience supporting M365 applications including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Teams, and Microsoft Outlook
Strong Level 1 network and VPN diagnosis and troubleshooting skills
Knowledge of iPhone or similar smartphone support
Demonstrated analytical and problem-solving skills
Strong interpersonal and communication skills who can work with people at various levels of the organization
Familiarity with maintaining documentation and communication via Microsoft SharePoint, Excel, Word, and Outlook
Preferred
BS/BA in Information Systems, Computer Science, or related field HIGHLY DESIRABLE
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
1001-5000 employees
H1B Sponsorship
Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
Company data provided by crunchbase