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Akraya, Inc. · 4 months ago

Audio/Visual and Event Management Specialist: 25-06177

Peachtree Corners, GA

Full-time

Onsite

Senior Level

$28/hr - $31/hr

5+ years exp

Akraya, Inc. is an award-winning IT staffing firm recognized for excellence and a thriving work environment. The AV and Event Management Support Specialist serves as the primary contact for technical issues and support in audio-visual and event management, ensuring smooth operation of AV equipment and providing exceptional support to clients.

ConsultingHuman ResourcesInformation TechnologyStaffing Agency

Growth Opportunities

Responsibilities

Provide immediate support and oversight for corporate events and meetings to ensure a seamless experience

Serve as a mentor and supervisor for Tier I support personnel, assisting with ticket escalations and procedural inquiries

Create, approve, and publish knowledge base articles to aid in the resolution of first-level support tickets

Collaborate with vendors and internal teams to update and distribute new process steps and information

Troubleshoot and resolve issues with AV and video conferencing technologies across local and remote locations, maintaining a strong relationship with stakeholders

Qualification

Audio VisualAV hardware/software supportMeeting collaboration systemsInformation TechnologyNetworkingUnified CommunicationsTelepresence SystemsOrganizational skillsCommunication skills