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The Cigna Group · 3 days ago

Sales Administration Associate Analyst (36178523)

United States

Contract

Remote

Entry Level

$19/hr - $23/hr

1+ years exp

The Cigna Group is a leading health services organization, and they are seeking a Sales Administration Associate Analyst to contribute to projects that enhance operational efficiency for sales renewals. The role involves auditing inquiries, conducting research, and providing administrative support to the sales team.

CommercialHealth CareHospitalInsuranceMedical

Responsibilities

Quality Assurance

Administrative support of high-volume triage renewal updates from Sales in Outlook

Assists with team on projects within a high-volume workflow with fast paced delivery

Analyze scrubbing inventory, case assignments for duplicates

Auditing Sales Operations emails from the inbox and triaging information

Scrub all data received – alert assignment

SFDC audits/updates and status reporting of 'In Good Order' for managers

Participate in self and peer review to identify and correct items prior to assignment to analyst

Alerting Sales Operations Analyst/Leadership of market NIGOs – Blue Print Management system

Providing Reporting Volume for Sales Operations IGO’s in Blue Print Management system

Pull the Leadership SFDC Dashboard reports

Flexibility to learn quickly new systems and process

Maintenance Mailboxes/Share drives/Client Files

Communicates professionally and collaborates with internal matrix partners, team, and clients

Customer facing marketing material support execution for Client Service organization

Salesforce Savvy upload/download of documents (Virtual Benefit Education loads, Pre enrollment line requests, Zip files of marketing Materials)

Administrative for open enrollment kits/zip files based on products sold

Qualification

SalesforceAnalytical skillsExcelAttention to detailOrganizingTechnical learningDealing with ambiguityPerseveranceApproachabilityWritten communicationVerbal communicationProblem solving

Required

Bachelor/associate's degree or at least one year of related experience

Basic knowledge of systems such as Excel, Word, Outlook, PDF, Salesforce

Strong attention to detail; works independently

Analytical and problem-solving skills

Customer Focus – is dedicated to meeting the expectations and requirements of internal and external customers always acting with the customer in mind, while continuously maintaining effective relationships that promote the integrity and trustworthiness of oneself and of the entire team

Written and Verbal Communication – can effectively communicate in order that recipient is immediately clear on what is being asked or understands without any ambiguity what is being provided or being explained. As well, must be able to quickly and accurately discern meaning and what is being requested by any one of a team of 600+ peers

Approachability – builds rapport well with others and is easy to approach and engage in a team environment

Organizing – can orchestrate multiple activities at once to accomplish a goal utilizing available resources effectively, efficiently, and most importantly, accurately

Technical Learning – can quickly learn internal technical systems and apply the knowledge, as well as serve as a mentor to peers

Learning and Applying Quickly – ongoing openness for learning in an ever-changing environment and a versatile learner as rules vary based on product funding, state rules, product rules, etc. Based on learning concepts, can apply to unfamiliar tasks and take on new learning challenges

Problem Solving – by utilizing multiple knowledge resources and following process, can self initiate finding solutions to difficult problems, and looks beyond the obvious and does not stop at first answers

Perseverance – pursues everything with energy, drive, and a need to finish, especially in the face of resistance or setbacks

Dealing with Ambiguity – can effectively cope with change and shift gears comfortably, sometimes needing to set aside a portion of work while picking up new work and managing multiple efforts concurrently