Student IT Support Technician jobs in United States
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Inside Higher Ed · 1 day ago

Student IT Support Technician

positionLawrence, KS
timeFull-time
remoteOnsite
seniorityNew Grad
money$13/hr - $13/hr

Inside Higher Ed is seeking a Student IT Support Technician to provide technical support for end users at the University of Kansas – Lawrence Campus. The role involves troubleshooting hardware and software issues, installing and configuring computer systems, and maintaining accurate hardware inventory while providing customer support.

Digital MediaEducationHigher EducationJournalismRecruiting

Responsibilities

Provide support to campus support staff when requested
Install, upgrade, image, and configure computer hardware and software
Troubleshoot hardware and software issues
Maintain accurate hardware inventory
Provide basic technical support via phone, email, chat, or in person
Create and update support tickets in ticket management system
Perform special projects and other duties as assigned

Qualification

WindowsMacLinuxTroubleshootingCustomer serviceDell hardwareMulti-function devicesTicketing systemConfiguration managementAV technology supportLAN/WAN principlesTechnical documentationCommunication skills

Required

Able to work a minimum of 12 hours per week as stated and evidenced by application materials
Experience using or managing Windows, Mac and/or Linux operating systems as evidenced by application materials
Experience troubleshooting computer hardware and software issues as evidenced by application materials
Experience working in a customer service centric environment as evidenced by application materials
Demonstrated oral and written communication skills as evidenced by application materials, experience, and possible interview
During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours
Must have a valid current driver's license, as verified by the department
Ability to lift up to 50 pounds with or without accommodation

Preferred

Previous professional experience supporting/troubleshooting computer hardware and software as evidenced by application materials
Experience using or managing Dell computer hardware as evidenced by application materials
Experience using or managing multi-function devices (print/fax/scan devices) as evidenced by application materials
Experience using a ticketing system (ServiceNow, Remedy, etc.) as evidenced by application materials
Experience using a configuration management solution (Microsoft System Center Configuration Manager) as evidenced by application materials
Experience supporting AV technology in a classroom or event environment as evidenced by application materials
Experience with or demonstrated knowledge of LAN / WAN principles and protocols as evidenced by application materials
Experience in creating technical documentation as evidenced by application materials
Able to work over academic, holiday, and summer breaks as stated and evidenced by application materials
Eligible for Federal Work Study

Company

Inside Higher Ed

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Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
dateFounded in 2004
location
Washington, District of Columbia, USA
people-size51-200 employees
web-link
https://www.insidehighered.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2022-01-10Acquired
2006-08-31Series Unknown

Leadership Team

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Stephanie Shweiki
Director, Foundation Partnerships
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