Customer Success Manager jobs in United States
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Dornier MedTech · 2 days ago

Customer Success Manager

positionUnited States
timeFull-time
remoteHybrid
seniorityMid Level
date3+ years exp

Dornier MedTech America is a company focused on providing medical solutions, and they are seeking a Customer Success Manager (CSM) to serve as a strategic partner to both the business and healthcare professionals. This role combines clinical expertise with a customer-success mindset to enhance adoption, satisfaction, and loyalty among clients.

Health CareInformation TechnologyMedicalMedical Device
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Growth Opportunities

Responsibilities

Champion the Customer Journey
Map and continuously refine the post-sale customer journey—from onboarding through renewal—to ensure a seamless, value-driven experience
Collect and interpret customer feedback, translating insights into actionable improvements for product, marketing, and service teams
Design programs and touchpoints that celebrate customer milestones, highlight success stories, and strengthen loyalty
Build and Sustain Strategic Relationships
Act as the voice of the customer internally, advocating for clinician needs and ensuring alignment across sales, marketing, service, and clinical affairs
Establish executive-level and front-line relationships that foster trust, transparency, and partnership
Partner with sales on account retention and expansion opportunities while maintaining a non-sales, service-oriented posture
Analyze, Report, and Improve
Use KPIs such as product utilization rates, customer satisfaction (NPS), and renewal metrics to guide strategy
Provide feedback loops to internal teams to improve the customer experience and clinical support model

Qualification

Clinical experienceRelationship managementCustomer success metricsCRM platformsEmpathyEmotional intelligenceStrategic thinkingCollaboration

Required

3–5 years of clinical experience in surgical or perioperative environments (e.g., circulating nurse, surgical technologist, or clinical specialist)
Strong relationship-management and communication skills with demonstrated ability to influence across functions
Proven emotional intelligence, empathy, and professionalism in customer-facing roles
Ability to travel up to 50%, including overnight stays

Preferred

Experience in a Customer Success, Clinical Specialist, or Account Management role within a medical device or healthcare company
Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and customer success metrics
Strong business acumen with an understanding of how clinical adoption drives commercial outcomes

Company

Dornier MedTech

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Dornier MedTech is a provider of medical devices for the urology industry.
dateFounded in 1984
location
Kennesaw, Georgia, USA
people-size201-500 employees
web-link
https://www.dornier.com

Funding

Current Stage
Growth Stage

Leadership Team

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Christine Way Mason, SPHR - SHRM-SCP
Human Resource Business Partner
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Recent News

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2025-09-17
Company data provided by crunchbase