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Chaparral Motorsports · 1 day ago

SERVICE WRITER

602 Location - San Bernardino, CA 92410

Full-time

Onsite

New Grad, Entry Level

$16.50/hr - $50/hr

Chaparral Motorsports is seeking a Service Writer to act as the liaison between customers and service technicians. This role involves ensuring customer service by addressing vehicle issues, determining repair timelines, and effectively communicating with technicians regarding customer needs and service updates.

MotorsportsTransportation

Responsibilities

Welcome customers as they enter the service department

Acknowledge the issue they may be having or the maintenance they have scheduled. Confirm with the customer what services will be done and when they should expect to pick up their machine

Perform a full walk around with customer before they leave. Point out areas you suggest should be looked into and how you would be able to help them with any issues you may see

Collect all information from bike: VIN, Miles, Lic Number, Key

Write up RO and enter all information

Run VIN for any open recalls

Request parts from parts department

Communicate with parts department and technicians regarding parts order status, parts delivery, if customer is waiting or dropping off

Follow up with RO when parts are sold or special ordered

Communicate with technician when machine needs to be completed

Double check technicians work to ensure all work has been performed

Call customer when all services are performed, and schedule pick up time

Collect notes from technicians and customers and close out RO

Answer phones greet customer and thank for their call

Help customer with their needs and work to understand exactly what the customer is looking to achieve

Contact customers and update on the status of their service

Contact manufacturers about warranty issues

Contact new sales customers and explain importance of servicing their machines

Shop cleaning and trash disposal

Pushing and cleaning of bikes

Testing and monitoring batteries

Pick up and deliver customers bikes as needed

Parts look up and basic knowledge

Qualification

Customer communicationParts knowledgeMathematical skillsDocument interpretationCommon sense reasoning

Required

Ability to read, write and interpret documents

Ability to write routine reports and correspondence

Ability to communicate effectively with customers

Ability to add and subtract three-digit numbers and to multiply and divide with 10's and 100's

Ability to perform these operations using units of American money and weight measurement, volume, and distance

Ability to apply commonsense understanding to carry out instructions furnished in written and oral form

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear

The employee frequently is required to stand, walk, and reach with hands and arms

The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 75 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

While performing the duties of this job, the employee is required to work within a store environment which is controlled temperature; however, employee may regularly enter areas that are temperature controlled and can vary in temperature based on weather conditions