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Delta Bank · 1 day ago

BOOKKEEPER CSR

Cencap - Vidalia, LA 71373

Full-time

Onsite

Entry Level

2+ years exp

Delta Bank is seeking a Bookkeeper CSR to handle customer inquiries and assist with banking operations. The role involves managing customer requests, processing transactions, and performing various bookkeeping functions to ensure efficient banking services.

BankingFinanceFinancial Services

Responsibilities

Courteously and promptly answer incoming calls, determine needs, and handle customer requests or direct to appropriate personnel

If responsible for Internet/Mobile Banking, aid customers in setup, password reset, unlock accounts, approve mobile deposits, verify ACHs and approve ACH processing for the day. Assist with set up and annual review of ACH originators

Review daily reports from Bill Pay, People Pay, and Mobile transfers. Also maintain exception reports for cashiers check signatures, ACH returns and Reg D exceptions

Trouble shoot applications including Card, OLB, Bill Pay, P2P, Card Control, etc. Open tickets with appropriate help desk and follow up to resolve issue

Process and manage debit card disputes according to Regulation E and MasterCard rules

If authorized, may assist with Information Security reset of passwords and troubleshooting program issues

Review daily maintenance performed on all deposit accounts (DDA, SV, CD, IRA), RMS, debit cards, safety deposit box, general ledger balancing reports, stop payments and Reg CC holds

Process and confirm incoming and outgoing wire transfers. Upload and verify wire transfers to BAM

Review of new customers and accounts to determine if all documents are correct and received, that accounts are set up correctly

Scan deposit documents and place in correct location on the system. Another bookkeeper will review the scanned documents for quality control

Assist with Check Guard Privilege program including coding for opt in, opt out, revoked, and not eligible

If assigned, reconcile specified internal checking accounts

Respond to bank confirmation requests from Social Security, Medicaid, CPAs and credit inquiries

Process tax levies and garnishments

Proof capture and balancing

Other bookkeeping functions including: Daily NSF processing and unposted items; reconcile FNBB; reconcile teller cash; reconcile general ledger; reconcile cashiers checks and report to Money Gram; process returned mail; Regulation D; chargebacks; review telephone transfers; Fraud Alert Management (FAM) for debit card suspicious activity

Provide teller and new account reports to personnel in branches as requested or assigned

Perform other duties or special projects as assigned. The responsibilities and duties of this position are subject to change without prior notice as the needs and/or circumstances of the bank change

Manage charge offs and closures of deposit accounts as requested by managers

Qualification

Banking experienceCustomer serviceMicrosoft OutlookMicrosoft WordMicrosoft ExcelMultitaskingTechnology proficiencyCommunication skillsDetail-orientedPositive attitude

Required

High School Diploma or equivalent required

A minimum of at least two (2) years of banking experience, preferably in customer service and/or customer support; or similar experience in retail environment

Must be detailed oriented/organized

Must be able to multitask and follow-up with minimal supervision

Ability to prioritize daily work flows

Exhibit a positive attitude

Proficient in Microsoft Outlook, Microsoft Word and Microsoft Excel

Customer service oriented with excellent telephone skills

Excellent communications skills, written and verbal

Perform well while meeting deadlines in a fast-past environment

Ability to use technology offered to end users