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National Association of Latino Healthcare Executives · 22 hours ago

Communication Operator

Santa Clara, CA

Full-time

Onsite

New Grad, Entry Level

The National Association of Latino Healthcare Executives is seeking a Communication Operator to manage incoming calls and emergency notifications. The role involves maintaining records and ensuring excellent customer service while serving as the central communications point for in-house emergencies.

Health CareHospitalMedical

Responsibilities

Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel

Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service

Receives and routes incoming calls to appropriate stations

Pages medical center personnel

Responds to callers inquiries concerning patient condition and other requests for information

Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database

Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings

Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel

Performs other related duties as required

Qualification

Customer serviceCommunication skillsClerical dutiesEmergency responseRecord keeping

Required

Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required

Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel

Receives and routes incoming calls to appropriate stations

Pages medical center personnel

Responds to callers inquiries concerning patient condition and other requests for information

Announces appropriate and urgent messages

Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue)

Documents events in logs or in on-line database

Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings

Records and processes requests for telephone equipment repair

Reports equipment malfunctions to appropriate personnel

Performs other related duties as required

This job has no supervisory responsibilities