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Inside Higher Ed · 1 day ago

Assistant Director, Financial Aid Operations (FT), MFRE13542SFA

Glen Ellyn, IL

Full-time

Hybrid

Senior Level

$75K/yr - $75K/yr

5+ years exp

The College of DuPage is a comprehensive community college committed to student success and diversity. The Assistant Director of Financial Aid Operations oversees the daily management of the Student Financial Assistance office, ensuring compliance with financial aid regulations and supervising staff to facilitate efficient processing of financial aid applications and disbursements.

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Responsibilities

Oversee the daily management of the electronic financial aid process, including the retrieval, posting, and reconciliation of data from various sources (e.g., ISIRs, COD, NSLDS)

Hire, train, supervise, and evaluate Financial Aid staff members, including Financial Aid Representatives, ensuring staff meets performance expectations

Maintain and monitor the U.S. Department of Education's (USDE) Electronic Data Exchange (EDE) process with federally approved entities (e.g., CPS, NSLDS, COD), including processing Institutional Student Information Records (ISIRs), corrections, and reporting

Collaborate with the IT department to review and coordinate annual financial aid setup, including document tracking, rule maintenance, and communication codes

Ensure accurate data exchange between the financial aid office and external agencies (e.g., NSLDS, COD) and manage internal office reporting

Develop, update, and enforce office policies and procedures to ensure compliance with federal, state, and institutional financial aid regulations

Coordinate reconciliation processes between the Financial Aid office and other institutional departments (e.g., Finance, Enrollment Services)

Manage the Return of Title IV (R2T4) process and ensure accurate implementation of the procedures

Oversee the federal Direct Loan and Pell Grant closeout process with the Department of Education

Maintain and ensure proper configuration of the student information system to meet financial aid regulatory requirements

Serve as the primary point of contact for IT-related support for the financial aid office

Monitor and ensure daily quality control of the Ellucian Colleague student information system and troubleshoot account control issues

Generate special reports as requested by the Director and conduct research to address unique reporting needs

Assist in the collection and compilation of data for annual financial aid reports and institutional audits

Perform additional duties as assigned by the Director of Student Financial Assistance

Ensure smooth communication between the financial aid office and internal departments to maintain efficient processing workflows

Review and recommend improvements to financial aid processes to increase efficiency and reduce processing errors

Provide support and training to staff and other departments on financial aid processes and systems

Qualification

Financial aid operationsElectronic Data Environment (EDE)Ellucian ColleagueFederal aid programsFinancial aid management systemsFinancial aid regulationsTeam managementQuality controlFinancial aid certificationsCommunication skillsInterpersonal skillsOrganizational skillsAttention to detail

Required

Bachelors degree in related field required

Minimum of 5-7 years of experience in financial aid operations, including experience with electronic data exchange, federal aid programs, and financial aid management systems

Proven experience with Electronic Data Environment (EDE), ElmResources, and Department of Education programs

Strong knowledge of Ellucian Colleague or other student information systems is required

Experience managing teams, including hiring, training, and performance evaluation

Solid understanding of federal and state financial aid regulations, as well as institutional financial aid policies

Ability to interpret complex financial aid data and regulations and apply them effectively within the department

Excellent communication, interpersonal, and organizational skills

Strong attention to detail and commitment to quality control

This position requires a background check and drug screen

Must not be in default on federal student loans to have authorization to access Federal Student Aid databases (NSLDS, COD, FAAaccess)