This job has closed.

Pyramid Consulting, Inc · 1 month ago

Application Support Analyst IV

United States

Full-time

Remote

Senior Level, Lead/Staff

$55/hr - $60/hr

8+ years exp

Pyramid Consulting, Inc. is a leading company in the Financial Industry, and they are seeking an experienced Application Support Analyst IV. The role involves providing two-tier support for applications, troubleshooting issues, and training new employees while maintaining production processes.

ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide two tier support to applications, provide assistance to all end users, identify and resolve issues in production

Maintain schedule jobs and perform troubleshoot on processes and resolve all issues

Provide training to various new employees and assist with expert knowledge on production processes

Document all production applications and resolve all application issues and answer all requests

Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions

Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies

Qualification

Application SupportJavaSQLServiceNowITIL Foundation CertificationTroubleshootingRoot-cause analysisUNIXNetworkingIncident ManagementChange ManagementProblem ManagementCommand Center experienceOn-call support

Required

Application Support

Java

ServiceNow

8 years related work experience in an application/production support role

Experience of supporting complex, multi-module, custom applications

Experienced in troubleshooting and root-cause analysis

Understanding of database principals and extensive hands-on experience with SQL

Working knowledge of UNIX and networking, experience with Java based applications

Knowledge of Operating Systems, Middleware, DB, Webservers

Incident, Change, and Problem Management experience

Must be willing to provide on call support on a rotation basis for 24x7 support

On-call scheduling experience, manage and optimize on-call schedule for support teams

Preferred

ITIL Foundation Certification

Experience with ITSM Tools (Client, Remedy or other ticketing tools.)

Command Center experience, or experience of managing major incident events, is desirable

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave (depending on work location)

Company

Pyramid Consulting, Inc

Glassdoor4.2

Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.

Founded in 1996

Alpharetta, Georgia, USA

5001-10000 employees

https://pyramidci.com/

H1B Sponsorship

Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (178)

2024 (112)

2023 (95)

2022 (62)

2021 (50)

2020 (117)