Scalence L.L.C. · 1 month ago
Integration and Support Specialist – Genesys & Salesforce
Chicago, IL
Full-time
Onsite
Mid Level
3+ years expScalence L.L.C. is seeking an Integration and Support Specialist to bridge the Genesys contact center platform and Salesforce CRM ecosystem. The role involves ensuring seamless onboarding, troubleshooting integrations, and providing proactive support to maximize platform efficiency.
Information Technology & Services
No H1B
Responsibilities
Lead the end-to-end onboarding process for new users in Genesys and Salesforce
Design, implement, and maintain integrations between Genesys and Salesforce using APIs and middleware tools
Provide Tier 2 support for integration issues, user queries, and platform errors
Qualification
Required
Applicants must be able to work directly for Artech on W2
Bachelor's degree in information technology, Computer Science, Business Administration, or a related field (or equivalent experience)
3 years in IT support, system integration, or CRM/contact center administration
Proven hands-on experience with Genesys Cloud CX (or similar contact center platforms) and Salesforce
Preferred
Salesforce Service Cloud/Admin certifications
Proficiency in API integrations, REST/SOAP services, and tools like Postman or Salesforce Flow
Familiarity with scripting languages (e.g., Python, JavaScript) for automation
Benefits
Comprehensive health and wellness benefits
Inclusive and diverse work environment
Opportunities for professional development and growth
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase