Ten4 ยท 1 month ago
Wireless Device Fulfillment Specialist
Mt. Laurel, NJ
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrTen4 is a company focused on business communications, specializing in wired and wireless voice and data networks. The Wireless Device Fulfillment Specialist position involves responding to a ticketing system and ordering devices for clients while providing high levels of customer service.
Business Information SystemsCommunitiesTelecommunications
No H1B
Responsibilities
Learn each Life cycle management Assist account to properly support their needs and goals:
Work closely with Help Desk NJ team to support device life cycle management clients
Place orders with carriers and/or carrier partners for new lines, upgrades and accessories
Assist in the fulfillment and activation of devices that ship through the NJ office
Accurately create FedEx shipping labels billed to clients and fulfill orders in a timely manner
Monitor and update the ForgeOS and external customer ticketing system as applicable
Manage client device inventory held in the NJ office, including accessory needs
Ensure office is properly stocked with boxes and packing materials needed for order fulfillment
Provide responsive end user help desk support for mobility related services Monday through Friday during assigned shift
Open, Respond, Track and Close all tickets in a timely manner
Escalate a ticket when appropriate
Assist with suspending lines of service, warranty replacement devices, add or remove features through the AT&T, Verizon, T-Mobile Portals
Learn each Assist account assigned to properly support their needs and goals
Work closely with the Managed Services Plus analyst managers to provide best practices discussed in weekly pod calls
Ability to work in a fast-paced call center
Always accurately represent OpDecision and services in a professional manner
Provide excellent customer service in all aspects of the relationship to our clients
Provide backup support to team members as needed
Perform other duties and responsibilities as assigned
Qualification
Required
High school diploma or general education degree (GED) required
Must be customer-service oriented
Strong communication skills with ability to follow up clearly and effectively with others over the phone and email
Must possess a strong sense of urgency and attention to detail
Understanding of Microsoft Office, particularly Excel
Demonstrated ability to prioritize multiple tasks to meet deadlines
Demonstrated ability to work independently and interact in a collaborative manner with other team members
Strong critical thinking and problem-solving skills required
Exhibits self-motivation, the ability to multitask and pay close attention to small details
Must be authorized to work in the United States for any employer
Must live in the continental United States
Must be able to read, write and speak English proficiently
Preferred
Associate or bachelor's degree preferred
Experience with Verizon Wireless and AT&T Wireless is preferred
Experience working in ZOHO Desk, ServiceNow or other ticketing-based solutions
Benefits
Great benefits package
4 weeks of PTO
8 paid company holidays
An additional day of PTO for your birthday
Company
Ten4
Ten4 has been focused on business communications, specializing in designing & servicing the systems that you need to run your business.
Founded in 1997
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brooke Frank
Founder & CEO at Ten4
Company data provided by crunchbase