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Genesis Health Clubs · 6 days ago

Spa Concierge at Luxury Day Spa

Orange, OH

Full-time

Onsite

New Grad, Entry Level

Genesis Health Clubs is seeking Spa Concierges for The Woodhouse Day Spa, which has been recognized as America's Favorite Day Spa. The role involves providing exceptional guest experiences, personal attention, and ensuring a welcoming environment for all guests.

FitnessHealth CareOnline PortalsTrainingWellness

Responsibilities

Provides personal attention from the time the guest walks though the door

Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience

Answers the phone with a smile each and every time

Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience

Remembers the small things that make The Woodhouse special--the guest’s favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries

Serves as back up for the leadership team, when they are busy taking care the “big stuff”, you always make sure things are running smoothly

Qualification

Guest experienceBrand ambassadorCustomer serviceCommunication skillsAttention to detail

Required

Provides personal attention from the time the guest walks though the door

Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience

Answers the phone with a smile each and every time

Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience

Remembers the small things that make The Woodhouse special--the guest's favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries

Serves as back up for the leadership team, when they are busy taking care the 'big stuff', you always make sure things are running smoothly