nextjobz ยท 20 hours ago
ICT Support Engineer
Porter County, IN
Full-time
Onsite
New Grad, Entry LevelNextjobz is seeking an ICT Support Engineer to provide end-to-end technical support to users and branches. The role involves resolving hardware, software, network, and ERP issues while ensuring IT operational continuity and SLA compliance.
Staffing & Recruiting
Responsibilities
Install, maintain, and support devices within 1 working day
Provide backup devices when repairs exceed 2 working days
Ensure vendor repair of printers; arrange replacement backups if delayed
Verify toner stock every 2 months
Ensure each region maintains adequate backup laptops
Ensure antivirus and MDM support for all users and devices
Provide support for all organizational software and applications
Ensure ERP and Shakti App support within 1 working day
Provide MFIS, HRIS, and BAMS support
Provide Office 365, Email, and Microsoft Teams support
Create email accounts and configure Teams for new staff
Disable user access for resigned staff with Head Office coordination
Ensure users comply with mandatory password changes every 180 days
Coordinate with ISPs for broadband and network-related issues
Assist in procurement of routers, ONUs, and network converters
Replace faulty network devices promptly
Monitor internet quality and ensure uninterrupted connectivity
Submit device requirement reports within 2 days
Provide training on all organizational software and apps
Conduct field visits to provide live Shakti App training
Ensure antivirus and MDM compliance across all devices
Update branch geometric and operational data
Manage official WhatsApp and Teams communication groups
Maintain updated records of:
Employee details
SIM information
User access data
Branch location details
Network and broadband information
Device and IT asset inventory
Qualification
Required
Provide end-to-end technical support to all users and branches within the assigned area through the approved ticketing system
Resolve hardware, software, network, and ERP issues
Manage user access and passwords
Ensure IT operational continuity
Maintain SLA compliance
Log, track, and close all support requests through the ticketing platform
Timely escalation to the Team Leader as needed to ensure uninterrupted IT services across the organization
Install, maintain, and support devices within 1 working day
Provide backup devices when repairs exceed 2 working days
Ensure vendor repair of printers; arrange replacement backups if delayed
Verify toner stock every 2 months
Ensure each region maintains adequate backup laptops
Ensure antivirus and MDM support for all users and devices
Provide support for all organizational software and applications
Ensure ERP and Shakti App support within 1 working day
Provide MFIS, HRIS, and BAMS support
Provide Office 365, Email, and Microsoft Teams support
Create email accounts and configure Teams for new staff
Disable user access for resigned staff with Head Office coordination
Ensure users comply with mandatory password changes every 180 days
Coordinate with ISPs for broadband and network-related issues
Assist in procurement of routers, ONUs, and network converters
Replace faulty network devices promptly
Monitor internet quality and ensure uninterrupted connectivity
Submit device requirement reports within 2 days
Provide training on all organizational software and apps
Conduct field visits to provide live Shakti App training
Ensure antivirus and MDM compliance across all devices
Update branch geometric and operational data
Manage official WhatsApp and Teams communication groups
Maintain updated records of employee details, SIM information, user access data, branch location details, network and broadband information, and device and IT asset inventory
Company
nextjobz
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase