The Farmers Bank Greensboro, GA ยท 22 hours ago
Customer Service Representative
Greensboro, GA
Full-time
Onsite
New Grad, Entry LevelThe Farmers Bank is seeking a Customer Service Representative who will serve as a primary point of contact for bank customers, providing high-quality service through various interactions. The role involves addressing customer inquiries, resolving issues, processing transactions, and promoting bank products and services while ensuring compliance with regulations.
Banking
Hiring Manager
Aaron O'Tuel
Responsibilities
Provide prompt, courteous, and professional service to customers in accordance with bank service standards
Respond to customer inquiries regarding accounts, transactions, products, services, and bank policies
Process routine banking transactions accurately, including deposits, withdrawals, transfers, payments, and account maintenance requests
Identify customer needs and make appropriate referrals to other bank products and services, including loans, credit cards, and digital banking solutions
Resolve customer issues and complaints efficiently, escalating complex matters as appropriate
Maintain accurate records and documentation in accordance with bank procedures and regulatory requirements
Adhere to all applicable banking regulations, including BSA/AML, privacy, and security policies
Support branch or call center operations by meeting individual and team performance metrics
Maintain confidentiality of customer and bank information at all times
Perform all other duties as directed by Management
Qualification
Required
High school diploma or equivalent required
Prior customer service experience required
Strong interpersonal and communication skills, both verbal and written
Demonstrated ability to deliver exceptional customer service in a fast-paced environment
Attention to detail and high level of accuracy in transaction processing
Proficiency with computers and banking or customer relationship management systems
Ability to understand and explain financial products and services clearly
Strong problem-solving skills and sound judgment
Preferred
Associate's or bachelor's degree preferred
Banking or financial services experience preferred
Benefits
Health insurance
Life insurance
Profit Sharing Program
Bonus incentive opportunities
Paid federal holidays
Paid vacation and sick leave
Company
The Farmers Bank Greensboro, GA
We are a community bank that plays a vital role in supporting our local community and surrounding areas.
Founded in 1911
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase