Bluo Software LLC · 19 hours ago
Senior ServiceNow CSM Consultant
Houston, TX
Contract
Onsite
Senior Level, Lead/Staff
10+ years expBluo Software LLC is seeking a Senior ServiceNow Customer Service Management (CSM) Professional with strong hands-on experience as a ServiceNow Developer. The role involves leading end-to-end ServiceNow CSM implementations and delivering scalable solutions while aligning technical implementations with business and customer experience goals.
ConsultingInformation Technology
Responsibilities
Lead end-to-end ServiceNow CSM implementations, enhancements, and support
Design and develop case management, customer portals, workflows, SLAs, entitlements, and knowledge management solutions
Configure and customize ServiceNow using business rules, client scripts, UI policies, script includes, and Flow Designer
Develop and manage integrations with third-party systems using REST/SOAP APIs
Gather, analyze, and document business requirements and translate them into functional and technical solutions
Support business development and pre-sales activities, including solution design, estimations, and demos
Collaborate with stakeholders to identify process improvements and optimize customer service operations
Ensure adherence to ServiceNow best practices, performance optimization, and security standards
Provide technical guidance, code reviews, and mentoring to junior team members
Participate in UAT, deployment, and post-go-live support activities
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
8+ years of overall IT experience with 5+ years of ServiceNow experience
Strong hands-on experience with ServiceNow CSM as a Developer or Consultant
Proficiency in JavaScript and ServiceNow Glide APIs
Experience in business analysis, requirement gathering, and stakeholder management
Strong understanding of ITSM processes and their integration with CSM
Excellent communication, analytical, and problem-solving skills
ServiceNow Certified System Administrator (CSA) – Required
ServiceNow CSM Implementation Specialist – Required
Preferred
Experience supporting business development, pre-sales, or solutioning activities
Exposure to ServiceNow portals, UI Builder, or Service Portal
Experience with Flow Designer, Automation Engine, and advanced workflows
Knowledge of Customer Experience (CX) platforms and digital transformation initiatives
Experience working in Agile/Scrum environments
Prior experience mentoring or leading technical teams
ServiceNow Certified Application Developer – Preferred
Company
Bluo Software LLC
BluoSoft is a technology advisory firm delivering tailored digital transformation and talent solutions for the Oil & Gas sector across North America.
51-200 employees
H1B Sponsorship
Bluo Software LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2022 (3)
2021 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase