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SouthEast Bank · 2 days ago

Teller/CSR

Willow Branch - Cookeville, TN 38501

Full-time

Onsite

New Grad, Entry Level

SouthEast Bank is a banking institution focused on providing excellent customer service. The Teller/CSR role involves conducting customer transactions, assisting with account openings, and building relationships to help clients meet their financial goals.

BankingFinancial Services

Comp. & Benefits

Responsibilities

Deliver exceptional customer service

Complete customer transactions according to established guidelines

Identify referral opportunities and makes appropriate referrals

Contribute, support and develop effective relationships with all branch partners including branch employees, Customer Care Representatives, Branch Review Coordinator, Mortgage Representative, etc

Ensure compliance with internal controls, operations procedures and risk management policies

Pursue on-going education of SouthEast Bank products, service, other lines of business, and federal regulations

Ensure that all business transactions and practices in the individual's span of control comply with all regulations

Carry out other duties as requested or assigned

Work in a fast-paced environment, under pressure while multitasking

Follow all Bank policies and procedures

Primary focus is assisting with client's sales opportunities with additional activities related to service needs, based on over needs of the branch

Use resources to conduct effective client conversations in person and on the telephone and open retail accounts

Provide financial solutions that meet client needs

Referring to other lines of business partners for additional solutions. Partners include, but are not limited to: Customer Care Representative, Mortgage, ElFI, Treasury Services, and Merchant Services

Cross-sell bank products and services based on customer needs, in accordance with the bank's program standards

Ensure compliance with internal controls, operational procedures and risk management policies

Purse on-going education of SouthEast Bank products, services, other lines of business, and federal regulations

Make proactive outbound calls to clients and prospects

Carry out other duties as requested or assigned

Qualification

Customer service skillsBank deposit knowledgeTeller training completionAttention to detailMultitasking abilityTactDiplomacyInterpersonal skillsCommunication skills