Member Services Associate 1 jobs in United States
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Patriot Mobile · 4 months ago

Member Services Associate 1

positionTyler, TX 75701, USA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Patriot Mobile is America's only Christian conservative wireless provider, committed to providing exceptional support to its members. The Customer Care I representative plays a key role in addressing inquiries related to account information, billing, and services, ensuring a positive experience for members.

Telecommunications

Responsibilities

Handle general customer questions related to accounts, billing, and service-related concerns
Provide prompt, accurate, and friendly support to ensure a positive member experience
Access, update, and maintain accurate member records in real-time during interactions
Identify and escalate complex issues to higher-level support teams or supervisors as necessary
Achieve key performance indicators, including Quality Assurance (QA), schedule adherence, and call handling times
Build a strong foundation in delivering high-quality interactions and problem resolution
Develop expertise in Patriot Mobile policies, billing systems, and account management tools
Strengthen active listening and resolution strategies to handle diverse member concerns effectively

Qualification

Customer serviceCommunication skillsMicrosoft Office SuiteOrganizational skillsMulti-taskingDependabilityProblem-solvingActive listening

Required

Exceptional communication; verbal, written and interpersonal communication skills
Ability to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile
Ability to work in a fast-paced environment and multi-task on work assignments
Strong organizational skills
Dependable, including excellent attendance
Willing to work overtime and Saturdays
Proficient with Microsoft Office Suite including MS teams
High School diploma or GED required

Preferred

Associate's or Bachelor's degree
Experience in sales, operations, or executive administrative support
Call center experience

Company

Patriot Mobile

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Patriot Mobile is a dependable national cell phone service provider.
dateFounded in 2012
location
Grapevine, Texas, USA
people-size51-200 employees
web-link
http://www.patriotmobile.com

Funding

Current Stage
Growth Stage

Leadership Team

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Glenn Story
Co-Founder & CFO
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Recent News

EIN Presswire
Patriot Mobile Named Official Sponsor of the 2026 Hula Bowl
2025-12-09
PR Newswire
Patriot Mobile and Cell Phones for Soldiers Connect Navy Cadets with Families on Thanksgiving
2025-11-27
SoldierStrong
Patriot Mobile Named SoldierStrong’s 2025 Corporate Recipient of the Annual Commitment to Service Award
2025-11-20
Company data provided by crunchbase