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thyssenkrupp · 10 hours ago

Customer Demand Analyst

Hamilton, OH

Full-time

Onsite

Entry, Mid Level

thyssenkrupp is a world class manufacturer of suspension solutions headquartered in Hamilton, Ohio. The Customer Demand Analyst is responsible for coordinating activities related to customer orders, ensuring accuracy and timely communication with various departments to fulfill customer demands.

AutomotiveConstructionIndustrialIndustrial EngineeringManufacturingMechanical EngineeringMiningOil and Gas

Responsibilities

Acts as the first point of and primary contact for all customers. Is accountable to understand and respond to all customer requirements, compiling and summarizing all fluctuations in demand to a broad distribution

Receives all incoming customer orders/releases reviewing each for accuracy in addresses, part numbers, revision levels, quantities, dates, etc. Creates new order/line items as deemed necessary

Controls orders from a requirements variability perspective and, if necessary, escalates potential supply issues with direct customer contacts as well as with Master Planners, Operations, Sales and Logistics

Creates and maintains a log of customer order/release idiosyncrasies creating and maintaining internal information on orders as required. Notifies Account Managers, Logistics personnel and any relevant personnel of any out-of-the-ordinary occurrences on incoming orders

Maintains and monitors all relevant/required data on customer specific portals setting and communicating the priority of customer ordering and the need for expedited deliveries while monitoring delivery of electronic shipment notifications

Responds to customer inquiries expeditiously, offering alternatives while striving for first-call resolution. Proactively anticipates problems, and effectively resolves them before they become major issues

Works closely with Master Schedulers to advise on production priorities as needed

Monitors delivery due list & communicates directly to shipping team

Monitors dunnage stock & returns and manages customer returns

Attends cross-functional team meetings serving as the department liaison for new product/part launch

Interfaces with Manufacturing, Engineering, MPP, Quality, and other departments on new products, part changes, material status and production planning issues

Serves as point of contact for special builds with appropriate Master Planners

Sets up relevant new part master data and required systematic links ahead of planned production dates

Maintains part numbers for Sales & Operations Planning (S&OP)

Helps maintain scheduling agreements & part numbers as required

Works with the Sales team to understand customer contracts

Supports inventory management by monitoring and reporting inventory status and initiating recommendations and actions to adjust or replenish inventory levels to ensure customer orders are fulfilled on time

Prepares clear, concise reports, documentation and routine customer correspondence

Creates and maintains main system files for receiving customer data and sending shipment notification, invoices, etc. Creates and maintains all data as necessary for correct bar codes, packing slips and invoices

Maintains and creates all bill to and ship to addresses. Creates and maintains for each customer on main system in addition to the address: a phone number where available, a vendor code where available the assigned terms of payments

Reviews and manages consumption and supply/demand alignment

Performs all other duties and responsibilities as assigned

Qualification

ERP systems (SAP)Analytical skillsProduction planningMicrosoft OfficeInventory managementCommunication skillsOrganizational skillsProblem-solvingTeamworkAttention to detail

Required

Bachelor's degree in Business or related field

Intermediate analytical skills including the ability to manage large data sets, identify trends and translate into actionable information

Independent & organized work style with the ability to effectively manage time, prioritize work responsibilities, assume and manage multiple tasks without close supervision, and meet deadlines

Experience working with large ERP systems (SAP preferred) with understanding of Manufacturing Resource Planning (MRP)

Strong effective communication skills to include verbal, written and interpersonal, shares information and knowledge and engages in crucial conversations with a sense of urgency

Demonstrated ability to analyze & solve difficult issues in a dynamic environment

Able to maintain positive attitude and calm demeanor in a very chaotic, changing and stressful environment

Proven ability to build strong business relationships at all levels throughout an organization and work extremely well as part of a team

Exhibits integrity through fair and ethical behaviors in all activities; maintains accountability for performance

Strong attention to detail with well-developed organizational and communication skills

Proven experience developing work processes to improve outcomes for the team/customers

Knowledge of Microsoft Office Products (Outlook, Word, Excel, PowerPoint)

Demonstrated understanding of basic materials management, production planning and inventory control techniques (i.e., capacity planning, JIT, lean manufacturing, production level loading, make to stock/build to order etc.)

Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods

Understanding of the discipline of planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives

Benefits

A state-of-the-art OE manufacturing plant with a strong focus on safety and cleanliness.

Multiple competitive Health, Dental & Vision Coverage options.

401K matching program.

Paid time off + 13 paid holidays.

Paid volunteer hours.

Tuition reimbursement program.

Gym reimbursement.

Company-paid short-term disability and life insurance.

Internal growth opportunities.

Employee Assistance Program (EAP).

Discounted BILSTEIN products.

Company

thyssenkrupp

Glassdoor3.8

ThyssenKrupp is a diversified industrial group that consists of independent industrial and technology businesses. It is a sub-organization of pacemaker.ai.

Founded in 1999