PHEAA · 22 hours ago
Training Analyst
Harrisburg, PA
Full-time
Hybrid
Entry Level
2+ years expPHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. The Training Analyst role is primarily responsible for reviewing, compiling, and analyzing training data to provide insights and recommendations, as well as leading training sessions on various Call Center topics.
EducationFinancial ServicesLending
Responsibilities
Gather training and trend data from various sources and ensure data accuracy and relevance
Analyze data to identify trends, patterns, and relationships and share out findings
Create visual representations of data findings through charts, graphs, and dashboards to make complex data understandable for stakeholders
Prepare detailed reports and presentations to communicate insights and findings that are utilized to influence decision making processes within the Agency
Collaboration with cross-functional teams to understand their data needs and help develop tools for collecting and analyzing information
Lead training sessions to expand or develop new skillsets of others
Prepare for training; verify trainees have all necessary equipment and all required access has been granted
Foster a supportive learning environment by encouraging open dialogue and feedback
Regularly review training protocols and guidelines to ensure compliance and effectiveness
Utilize a variety of metrics (test scores, participant feedback) to evaluate training effectiveness
Make recommendations to adjust training content and delivery methods based on analysis results to improve outcomes
Analyze, address, and resolve performance and disciplinary issues during training including thoroughly documenting disciplinary actions taken in the AES Documentation Database
Evaluate employee performance prior to and after completion of training; recommend necessary additional training
Complete required paperwork, records, documents, etc. including the related clerical aspects of training function
Troubleshoot minor computer and equipment issues and works with Information Technology to resolve issues
Comply with the Agency’s enterprise security and privacy policies and departmental procedures
Other duties and special projects as assigned
Qualification
Required
Bachelor's degree and two years of training experience or any equivalent combination of training, experience, and/or certification(s)
Strong analytical skills, ability to interpret data and metrics to draw conclusions and make recommendations
Strong skills in data analysis tools such as Excel, and data visualization software such as Tableau or Power BI
Demonstrated solid ability to interpret complex data and provide actionable insights, with a strong understanding of statistical methods
Demonstrated solid experience with creating reporting
Proficiency in creating engaging training content
Familiarity with Learning Management Systems (LMS) and e-learning development tools
Excellent verbal and written communication skills to present findings clearly to non-technical stakeholders
Demonstrated strong critical thinking and problem-solving abilities to address business challenges through data-driven solutions
Demonstrated strong interpersonal communication, active listening, motivational and facilitation skills
Demonstrated proficient performance management and effective coaching techniques
Proven flexibility to manage last-minute training requests or changes
Developed problem solving skills and the ability to focus attention on details
Proficient knowledge of Microsoft Office Suite
Preferred
Analyst or Training experience in a call center and a comprehensive understanding of federal regulations/requirements
Company
PHEAA
PHEAA is about the intent of giving equitable access to education, as a student loan provider, to build ways to alleviate the cost risk.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jean Svoboda
Senior Vice President, General Counsel, Board Secretary
Recent News
2025-07-31
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