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Michigan Medicine · 8 hours ago

Business Systems Analyst Senior / Intermediate

Ann Arbor, MI

Full-time

Hybrid

Mid, Senior Level

2+ years exp

Michigan Medicine is seeking a Business Systems Analyst - Senior to join their Administrative Applications team. The role involves collaborating with business systems analysts, project managers, and technical professionals to deliver and maintain enterprise applications, while identifying issues and proposing solutions to ensure integrated solutions across multiple work streams.

EducationHealth CareMedical

Responsibilities

Develop strong understanding of Michigan Medicine applications and how they facilitate business

Perform analysis, evaluate and document current-state business processes, workflows, and end-user needs by conducting interviews, requirement reviews, and design sessions with the team, stakeholders, vendors, and other required IT entities

Adhere to defined healthy application and quality assurance standards, breakdown complex application configurations into detailed specifications and provide expert-level assistance in trouble-shooting application issues

Support product life cycle through continuous assessment and evaluation of product and service features within the context of business needs and identify opportunities for business optimization through technology

Maintain a strong adherence to quality assurance through the design and implementation of industry best-practice unit, integration, and acceptance testing techniques

Maintain product documentation and provide end-user training in a clear and effective manner to ensure proper usage of systems and tools for end-users and system administrators

Perform product support using high-level problem-solving techniques to identify issues and takes corrective action steps to resolve

Qualification

Business Systems AnalysisITIL FrameworkProduct Life-Cycle ManagementSAAS PlatformsAgile FrameworksUser Experience DesignAnalytical ThinkingStakeholder EngagementProblem-Solving

Required

Bachelor's degree or equivalent combination of education and experience

5+ years of IT related experience

Bachelor's degree or equivalent combination of education and experience

2-3 years of IT related experience

Preferred

BA/BS degree in IT, Computer Science, Engineering, or related field

5+ years of experience as a Business Systems Analyst, Application Analyst, Computer Systems Engineer, or related role

Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment

Ability to manage and engage with multiple stakeholders across different business units and levels of the organization to drive consensus and gather requirements effectively

Strong analytical thinking and problem-solving capacity

Ability to independently develop and present holistic solutions to complex technical problems while adhering to industry standards and business best practices

Knowledge of ITIL framework for managing IT services, with a focus on incident, problem, and change management

Strong knowledge of product life-cycle management including feature definition and prioritization, roadmap planning, release strategies, and growth and maturity management

Familiarity with modern SAAS platforms such as ServiceNow and Microsoft 365 (SharePoint, Teams, Power Automate)

Familiarity with Agile frameworks (Scrum, Kanban) and experience participating in or leading Agile ceremonies (sprint planning, retrospectives, etc.)

Expertise in user experience (UX) and user interface (UI) design, including conducting usability testing, developing wireframes, and understanding human-centered design principles

Knowledge of business process automation, including automating workflows using tools like Power Automate or ServiceNow

Benefits

Comprehensive training and career development opportunities

Generous retirement savings plans

Ample paid time off

A wealth of family care support

Company

Michigan Medicine

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Michigan Medicine is a health care system and academic medical center that provides medical education and more. It is a sub-organization of University of Maichigan.

Founded in 1869

Ann Arbor, Michigan, USA

10001+ employees