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JPMorganChase · 1 day ago

Experience Design Vice President

Columbus, OH

Full-time

Onsite

Mid, Senior Level

$142K/yr - $205K/yr

5+ years exp

JPMorganChase is a leading financial services firm, and they are seeking an Experience Design Lead, Vice President to shape the user experience across their products and services. This role focuses on driving user-centered design strategy, leading design processes, and collaborating with cross-functional teams to enhance customer experiences.

Asset ManagementBankingFinancial Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Drive user-centered design strategy across multiple product lines, aligning business objectives and user needs

Lead the end-to-end design process from concept ideation through final implementation, ensuring designs meet accessibility standards and responsive design principles

Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain

Adhere to and develop design standards, processes, and best practices that scale across the organization to ensure consistent, high-quality user experiences

Champion user research initiatives including usability testing, user interviews, and analytics to inform design decisions, validate hypotheses, and optimize user experiences across various platforms and channels

Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion

Collaborate with product management, engineering, and business stakeholders to ensure design solutions align with technical feasibility and business goals

Qualification

User experience designInclusive designTechnical literacyAgile methodologiesDesign leadershipPresentation skillsFacilitation skillsCommunication skills

Required

5+ years of experience or equivalent industry expertise, with 3+ in user experience design lead or similar role

Demonstrated ability of leading design projects from conception to launch, creating visual representations of user journeys, such as storyboarding, wireframes, and prototypes

Excellent presentation and communication skills with the ability to articulate design decisions to stakeholders at all levels

Strong facilitation skills for cross-functional meetings, design workshops, brainstorming sessions

Demonstrated experience in inclusive design and accessibility guidelines, incorporating diverse perspectives and abilities into design solutions

Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience

Technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Ability to understand and articulate how technical opportunities and constraints inform design solutions

Understanding of agile development methodologies and experience working in fast-paced, iterative environments

Preferred

Design leadership or managerial experience

Experience working in complex business domains and/or large-scale enterprise environments

Translate complex user insights and behavioral data into actionable design recommendations that improve user satisfaction and business metrics

Benefits

Comprehensive health care coverage

On-site health and wellness centers

A retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

JPMorganChase

Glassdoor4.0

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10001+ employees

https://www.jpmorganchase.com/

H1B Sponsorship

JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3471)

2024 (3469)

2023 (3395)

2022 (3594)

2021 (2515)

2020 (2495)