Helpdesk System Analyst jobs in United States
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HCL Global Systems Inc ยท 5 months ago

Helpdesk System Analyst

positionGA
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

HCL Global Systems Inc is a company seeking a Helpdesk System Analyst to provide technical support and assistance to users. The role involves troubleshooting various technical issues, managing support tickets, and ensuring effective communication with users of different technical backgrounds.

B2BConsultingHuman ResourcesInformation TechnologySoftwareStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

3+ years of experience in a technical support or help desk role
Strong understanding of Windows 11, Active Directory, and Microsoft O365
Experience troubleshooting network connectivity, VPNs, and IP phone systems
Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS)
Proficiency with ticket tracking systems and remote support tools
Excellent communication and interpersonal skills to interact with users of varying technical expertise
Strong organizational skills and attention to detail in documenting issues and resolutions

Qualification

Windows 11Active DirectoryMicrosoft O365Network troubleshootingSecurity toolsCloud environmentsTicket tracking systemsRemote support toolsCompTIA A+Microsoft CertifiedCommunication skillsInterpersonal skillsOrganizational skillsAttention to detail

Required

3+ years of experience in a technical support or help desk role
Strong understanding of Windows 11, Active Directory, and Microsoft O365
Experience troubleshooting network connectivity, VPNs, and IP phone systems
Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS)
Proficiency with ticket tracking systems and remote support tools
Excellent communication and interpersonal skills to interact with users of varying technical expertise
Strong organizational skills and attention to detail in documenting issues and resolutions

Preferred

Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable

Company

HCL Global Systems Inc

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HCL Global Systems is a staffing and recruiting company providing consulting and business solutions.
dateFounded in 2005
location
Farmington Hills, Michigan, USA
people-size1001-5000 employees
web-link
http://hclglobal.com

H1B Sponsorship

HCL Global Systems Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (265)
2024 (285)
2023 (378)
2022 (390)
2021 (470)
2020 (736)

Funding

Current Stage
Late Stage

Leadership Team

A
Andy HCL
Cheif Marketing Officer
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Company data provided by crunchbase