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Synup · 20 hours ago

Customer Success Manager

New York, NY

Full-time

Onsite

Entry Level

1+ years exp

Synup is a fast-growing platform focused on customer retention and revenue growth, and they are seeking a Customer Success Manager to own a high-volume book of business. The role involves managing client relationships, driving product adoption, and ensuring customers realize value from their partnership with Synup.

Artificial Intelligence (AI)InternetMarketingMarketing AutomationSaaSSoftware

Hiring Manager

Suvidha Mehta

Responsibilities

Own end-to-end customer relationships from onboarding through renewal

Drive product adoption through structured success planning and regular engagement

Run effective client meetings with clear agendas, outcomes, and follow-ups

Proactively identify churn risk and execute retention strategies early

Uncover and position expansion opportunities based on customer needs

Partner closely with Sales, Support, and Product to deliver seamless client outcomes

Maintain accurate CRM records, including client health, risks, and next steps

Qualification

Customer Success ManagementAccount ManagementCRM toolsB2B SaaS experienceConsultative mindsetProactive problem solvingTime managementCommunication skills